Retail Wireless Consultant

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! Theyre brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment where technology innovations customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers and their ability to build new and deepen existing relationships is unmatched across the wireless industry. Theyre experts in uncovering our customers needs and have a passion to educate demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way meeting performance targets including sales customer experience and quality of sale metrics.

Job Responsibilities :

• Serving and selling to our customers while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience new skills and processes knowledge of systems and reference resources
• Makes the most of their time on shift consistently seeking out information between customers learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels including business and customer service

Education and Work Experience :

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience Retail environment preferred Preferred

Knowledge Skills and Abilities :

• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders learning and sharing best practices while serving customers and providing resolutions to issues. (Required)
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications :

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): No

DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $19.00

Annualized Incentive Target: $9360

Successful candidates actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Required Experience:

Contract