Guest Room Attendant

Job Description

Job Description

About Company: This is for the Towneplace Suites at 937 South Ave in Colonial Heights.

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Guest Room Attendant plays a vital role in ensuring that all guest rooms and public areas within the accommodation facility are maintained to the highest standards of cleanliness and comfort. This position directly impacts guest satisfaction by providing a welcoming and hygienic environment that meets or exceeds the expectations of diverse clientele. The attendant is responsible for thorough cleaning, restocking supplies, and reporting any maintenance issues to ensure seamless guest experiences. Attention to detail and efficiency are crucial, as the role supports the overall reputation and operational success of the hospitality establishment. Ultimately, the Guest Room Attendant contributes to creating a positive and memorable stay for every guest, fostering repeat business and positive reviews.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in housekeeping or a similar role within the hospitality industry is preferred but not mandatory.
• Ability to read, write, and communicate effectively in English.
• Physical capability to perform cleaning tasks, including standing, bending, and lifting for extended periods.
• Basic knowledge of cleaning chemicals and supplies, with a commitment to safety protocols.

Preferred Qualifications:

• Experience working in a hotel or resort environment.
• Familiarity with hospitality software or room management systems.
• Certification in hospitality or housekeeping services.
• Multilingual abilities to assist a diverse guest population.
• Strong customer service skills and a friendly, approachable demeanor.

Responsibilities:

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and cleaning bathrooms to meet established standards.
• Replenish guest room supplies such as toiletries, towels, and minibar items in a timely and organized manner.
• Inspect rooms for maintenance issues and report any damages or safety hazards to the appropriate department promptly.
• Ensure all cleaning equipment and chemicals are used safely and stored properly according to company policies.
• Collaborate with front desk and maintenance teams to coordinate room readiness and address guest requests efficiently.

Skills:

The Guest Room Attendant utilizes attention to detail and organizational skills daily to ensure each room is cleaned thoroughly and efficiently. Communication skills are essential for coordinating with team members and responding to guest needs promptly and professionally. Physical stamina and time management enable the attendant to complete assigned tasks within scheduled timeframes while maintaining quality standards. Knowledge of cleaning products and safety procedures ensures a safe working environment and compliance with health regulations. Preferred skills such as multilingual communication and familiarity with hospitality software enhance the ability to provide exceptional service and streamline room preparation processes.