WIOA Youth Case Manager

RESPONSIBILITIES: Responsible for coordinating services with an array of agencies, training providers, One-Stop Center staff, and employers. Provide on-going support and career counseling throughout the participant’s enrollment in the program and document all contact in case notes as well as all progress in the Individual Service Strategy (ISS). In addition, Case Managers will assist the participants in overcoming barriers and achieving goals. Properly process paperwork, invoices, and documentation for job training and workforce development program activities.

DUTIES:

• · Maintains client files.
• · Determine eligibility for all interested adults, dislocated workers and/or youth.
• · Provide all clients job search assistance and plan for transition to unsubsidized employment.
• · Provide individualized case management, standardized assessment as well as guidance and counseling for clients. Complete follow-up reports.
• · Develop with the client a service strategy which includes goals of the client.
• · Ensure that each client obtains the training and education appropriate for success.
• · Develop strong business contacts within communities served.
• · Contact employers and develop plans to employ and train clients.
• · Accurately determine cost for training, work experience, and/or supportive services.
• · Submit all necessary forms, bills, invoices, and other paperwork.
• · Perform other duties as assigned.

POSITION REQUIREMENTS:

Education/Training:

• Bachelor’s degree or equivalent and 1+ year’s equivalent experience in social work/rehabilitation, working with individuals with barriers to employment area preferred.
• Good written and verbal communication skills.
• Strong digital skills including Microsoft Office Suite, cloud-based computing, and online data-tracking systems.
• Strong organizational and time management skills.
• Valid Virginia Driver’s License (driving record must be acceptable to RGI’s insurance carrier)

Physical Demands:

• Ability to stand and move around for extended periods. Ability to climb, talk, hear, stoop, kneel, crouch, reach, handle, carry, push, pull, and lift objects up to 50 pounds.

Working Conditions:

• Office environment with occasional travel (including use of personal car) and variable work schedule.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.