Service Desk Analyst

Job Description

Job Description

Job Title: Service Desk Analyst – DoD Contract

Location: Arlington, VA (Onsite)
Contract Duration: 5 Years
Schedule: Monday to Friday, 7:00 AM – 4:00 PM

Overview:
We are seeking a skilled Service Desk Analyst to support a critical Department of Defense contract at the National Guard Bureau in Arlington, VA. The role requires someone who can hit the ground running, with a focus on reimaging Government Furnished Equipment (GFEs) and ensuring IT systems remain secure and up-to-date.

Key Responsibilities:

• Device Reimaging & Maintenance:

  • Conduct reimaging, resurfacing, and reconfiguring of GFEs.

• Technical Support:

  • Provide Tier I and II support within a high-volume help desk environment, assisting approximately 4,000 end users.
  • Handle in-person tickets and phone inquiries while supporting mobile devices and other IT assets.
  • Assist with help desk operations when not engaged in imaging tasks.

• System Administration:

  • Utilize Active Directory and ServiceNow to manage service tickets and maintain accurate documentation.
  • Support IT systems for a 100-person help desk team, including escalation to cybersecurity and other teams as needed.

Hard Requirements:

• Certifications:

  • Must have CompTIA Security+ or equivalent approved certification.

• Clearance:

  • Must possess an active Secret clearance at hire, with eligibility to upgrade to TS/SCI following an SSBI background investigation.

• Technical Expertise:

  • Proven experience with reimaging devices, ensuring systems are compliant with updated security standards.

Company Description