Supervisor

Practice Supervisor-RN - Cardiology Clinic - Rocky Mount

Works closely with staff, peers and service line management in the implementation of strategies critical to the success of the service line and organization. Communicates directly with physicians, clinical leaders, senior managers, other departmental personnel, patients and their families. Provides supervision and direction to department staff. Must be versatile and flexible in leadership/management skills and work schedule. Responsible for compliance with applicable licensure and accrediting standards. Maintains patient, staff and customer confidentiality. Makes decisions based on confidential information. Appropriately shares information in performance of job. May be exposed to infectious diseases, bio-hazardous and hazardous materials, including regulated medical wastes, and combative patients. Physical requirements include lifting, prolonged periods of standing, bending, pushing, pulling, reaching, walking, etc. Work is performed in patient care environment and is often fast paced, requiring use of prioritization skills.

Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solve with other members of Carilion's management and patient care teams to ensure cost effective, age appropriate, quality patient care services which enhance customer satisfaction.

Promotes Carilion Clinic's Culture of Excellence and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.

Provides direct supervision of clinical and office staff. Mentors staff, role models positive work behaviors.

Is actively involved in hiring, performance appraisals, coaching and corrective action of staff in conjunction with Director.

Effectively leads conflict resolution process. Identifies and resolves customer service issues to ensure the mission, vision and guiding principles of Carilion Clinic.

Provides a minimum of 12 hours of unit staffing coverage and when needed as other staffing options are exhausted.

Communicates regularly with staff and Manager/Director.

Assists with and/or prepares work schedules for department or work group. Insures adequate coverage, equitable treatment of staff, and controls work hours. Handles clinical issues for the unit contacting the manager/director as necessary and/or apprises them of the situation. Only refers unusual or potentially broad situations to manager/director.

Demonstrates effective team building and leadership skills. Provides daily operational management of service components. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes.

Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with the Director.

Implements and monitors department budget in conjunction with Director. Proactively identifies and implements cost containment initiatives.

Creates a safe, comfortable, and therapeutic environment for patients and families in accordance with Carilion Clinic standards and which is respectful of patient rights. Monitors and evaluates quality, appropriateness and safety of the care provided by the teams.

Creates a safe working environment while providing staff opportunities to develop their maximum potential. Facilitates professional growth and development including the provision of in-service programming and an effective performance appraisal process.

Maintains productive, collaborative relationships with physicians, managers, service line, and other care delivery sites system-wide and pre-hospital providers.

What We Require:

Education: Graduate of a Registered Nurse program required. Bachelor's Degree preferred.

Experience: Two (2) years of clinical experience required with demonstrated leadership experience. Prior supervisory management experience preferred.

Licensure, certification, and/or registration: Currently a licensed Registered Nurse in the Commonwealth of Virginia.

Life Support: AHA BLS-HCP required. May be required to obtain AHA-ACLS & PALS based on specific work unit within 6 months of hire. All certifications to be maintained ongoing.

Other Minimum Qualifications:

Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence.

***Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace.