Vice President, Product Portfolio Operations Manager, Chase Travel

Job Description

As a Product Portfolio Operations Manager in Chase Travel team you will provide support to the Portfolio Quad - ensuring value delivery and performance against business objectives, enabling products/portfolio to operate efficiently in the organizational ecosystems. You will play a critical role in supporting teams, embodying Chase values, and driving strategic initiatives. Your leadership will foster a culture of collaboration and continuous improvement, ensuring alignment with our mission and goals.

Job responsibilities

• Partner with Product teams to gather, analyze, and report portfolio health and performance metrics.

• Maintain high-quality data in Systems of Record (e.g., Align, Jira, PAT), ensuring accuracy, timeliness, and consistency.

• Produce recurring and ad hoc dashboards/reports to improve portfolio monitoring, transparency, and decision-making.

• Support controls and audit activities, including test coordination, evidence collection, status tracking, and stakeholder/leadership reporting.

• Establish and continuously improve portfolio operating routines, governance, and ways of working to increase efficiency across Product Areas.

• Identify process gaps and implement scalable systems and automation (including AI-enabled approaches) to enhance controls hygiene and productivity.

• Build strong relationships with key stakeholders and communicate clearly with leadership to align execution to strategy and objectives.

• Monitor trends and performance outcomes, surface insights, and recommend improvements and corrective actions.

• Support PPO leadership team with project and ad-hoc activities and initiatives.

• Model and champion Chase values, contributing to a positive, inclusive culture.

Required qualifications, capabilities, and skills

• Proven experience in product operations, with a strong focus on controls, risk/issue tracking, and process improvement.

• Demonstrated experience establishing and supporting ways of working, operating routines, and portfolio/product-area operational support.

• Strong strategic planning, analytical, and problem-solving skills; able to identify root causes and implement scalable solutions.

• Excellent documentation skills and the ability to create clear, durable artifacts (playbooks, SOPs, procedures).

• Exceptional written and verbal communication and interpersonal skills; able to influence and partner effectively across stakeholders and levels.

• Ability to simplify complex processes into clear guidance, including development of training and communications.

• Demonstrated ability to act as a culture carrier, consistently promoting and modeling organizational values.

Preferred qualifications, capabilities, and skills

• Jira, Align, Tableau, Co-Pilot or other AI tools
• Experience with ways of working and operational support
• Ability to drive innovation and operational excellence.
• Familiarity with Chase CCB processes and standards.
• Passion for fostering a collaborative and inclusive workplace culture.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.