Senior Manager, Card Executive Communications (Hybrid)

Overview

Senior Manager, Card Executive Communications (Hybrid)

The Card Communications team is seeking an experienced communications leader to provide strategic consultative support to a Card Leadership Team executive. As a key advisor to senior leaders, this Executive Communications leader will shape and execute the communications strategy to drive the vision and strategy of the leader and the organization, while supporting our unique team culture centered around Capital One’s values.

Responsibilities:

• Serve as a strategic partner to Card executives to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.

• Lead all facets of communications including all-employee meetings, digital/video storytelling, leader blogs, speaking engagements, team events and organizational change management.

• Elevate stories from within client group to fuel our Card-wide editorial calendar

• Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed.

• Partner with HR, Chiefs of Staff, line of business communicators, Corporate Communications, and other partners to deliver on tactics and strategic outcomes.

• Provide best-in-class people leadership to a team of executive communicators supporting other leaders across Card by amplifying skills, fostering inclusion, providing direct feedback and coaching, and holding a high bar for talent and performance

Requirements:

• Outstanding communication and presentation skills, both written and verbal

• Ability to provide strategic communications thought leadership to senior executive leaders

• Innovative approach to bringing enhancements and efficiencies to strategies, processes, and interaction/operating models

• Deliver empowering, inclusive, and inspiring people leadership

• Proficient at creating communication cascades within matrixed organizations

• Excellent influencing and negotiation skills

• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget

• A track record of consistently acting with urgency as needed

• Strong customer-orientation and proven track record of collaborative work relationships

A typical day in the life of this Senior Manager could look like:

• Participate in a senior leadership team meeting to stay informed of strategic priorities and have a voice at the table influencing conversations and thinking

• Consult with an executive on talking points for their upcoming speaking engagement and work with our design team to create the supporting slides and materials

• Lead a team meeting and individual 1:1 conversations with direct reports where you provide coaching and feedback and inspire a vision for the future

• Strategize with HR partners on ways to leverage communications to address feedback from the latest associate survey

• Draft a leader communication to inspire the team, recognize recent big wins and keep team members informed of how we’re delivering against our priorities

• Work with other line of business communicators to collaborate on the Machine Learning campaign to rollout across the enterprise

• Meet with the Chief of Staff to understand the change management needed to support the next generation of our platforms strategy

You’ll need to wear many hats including:

• Problem-solver: You partner with executives to understand their intent and goals, develop plans that meet those needs and relentlessly pursue options to deliver results.

• Diplomat: You’re comfortable and adept with influencing senior leaders, you have a strong customer-orientation and proven track record of collaborative work relationships. You thrive in a matrixed environment where direct control is limited and the need to influence is high.

• Creator: You’re a strong, autonomous leader who is able to establish a vision and deliver it through our key partners - and you can work your creative muscle in developing communications and campaigns that grab attention and get results.

• Strategist: You have a deep understanding of where the team wants to go and can develop the communications strategy to help them get there.

• Project Leader: You’re detailed- and process-oriented, with a natural tendency to identify and mitigate risks. You’re experienced managing several projects and initiatives at once.

• Juggler: You don’t get overwhelmed or flustered easily. You reprioritize work as needed to adjust to changing business needs, and take action with urgency as appropriate.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 8 years of work experience in a communications role in a business environment OR at least 8 years of work experience in a communications role in an agency environment OR a combination of both.

Preferred Qualifications:

• Bachelor's Degree or military experience

• Outstanding communication and presentation skills, both written and verbal.

• Strong business acumen and executive presence with a history of cultivating trusting relationships with executive leaders.

• The ability to distill complex and sometimes voluminous content into clear, concise and engaging communications.

• Experience leveraging data to create and execute communications strategies, plans, programs and events.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr. Communications Manager

Richmond, VA: $149,000 - $170,000 for Sr. Communications Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).