Customer Service Specialist and Dispatch (On-site, Vienna, VA)

Job Description

Job Description

Description:Dispatch and Customer Service Specialist

My Pest Pros, a fast-growing, family-owned pest control company serving Virginia, Maryland, and Washington, DC, is looking for a dependable, friendly, and detail-oriented Client Care Representative (CCR) to join our team in our Vienna, VA, office.

Note: this position is not remote or hybrid.

As one of the first points of contact for current and prospective clients, you’ll play an integral role in shaping their experience with our company, making you a highly valued member of our staff. More specifically, you’ll be responsible for answering phone calls promptly and professionally, scheduling appointments using our software, explaining services and costs to clients, taking and processing payments, handling collections, keeping detailed notes on client accounts, and following up with clients after their service.

In addition to providing day-to-day support, you’ll also have the chance to contribute to company growth by helping clients choose the services that best fit their needs. Sales will be part of your role, but if you haven’t done it before, don’t worry. We’ll teach you everything you need to know so you can confidently connect with clients and successfully close sales. And for every sale you make, you’ll earn a substantial commission as a reward for your efforts. Pretty cool, right?

So why choose to work with us instead of another company? We’re glad you asked! At My Pest Pros, we offer competitive compensation, a supportive, family-oriented work culture, and a clear path for advancement. If you’re looking to be part of a team where you can grow personally and professionally while making a difference in the lives of your coworkers and our clients, we’d love to talk to you. To learn more about us, please visit

Responsibilities at a glance

• Answer phone calls and communicate with clients in a professional, friendly manner
• Schedule appointments and update client records in our system
• Explain services, pricing and treatment options to clients
• Process payments and assist with collections
• Follow up with clients post-service to ensure satisfaction
• Record detailed notes and updates in the CRM
• Assist with sales calls and convert leads into paying customers
• Collaborate with technicians and the leadership team to ensure smooth operations

Benefits:

• Competitive pay with production-based earnings
• Bonus opportunities for leadership and performance
• Health insurance (company-paid plan available)
• Dental and vision options
• Life insurance and supplemental coverage
• Paid training
• PTO and separate sick days
• Paid holidays
• 401(k) with company match
• Gym membership reimbursement
• Team contests, quarterly events and employee recognition

About us

My Pest Pros is a full-service, family-owned pest control company that’s been protecting homes and businesses across Virginia, Maryland, and Washington, DC, for more than 14 years. Our clients are the most important part of our business, and everything we do—from our treatment plans to our service protocols—is tailored to their needs. We approach every job with integrity, accountability, and the same level of care we’d expect for our own families because we’re not just eliminating pests. We’re protecting public health and property, and we take that responsibility seriously. We’re proud to help our community live and work pest-free and to build a team that shares that commitment every day.

• High school diploma or equivalent
• Strong verbal and written communication skills
• Friendly, empathetic and solutions-oriented approach
• Comfortable using phones, computers and scheduling software
• Previous experience in customer service or administrative support over the phone
• Ability to multitask and stay calm under pressure
• Willingness to learn and take direction
• Sales experience a plus, but not required
• Must pass background check and drug screen