Telecom Billing Specialist

Position Title: Telecom Billing Specialist

Location: Herndon, VA

Assignment Type: 3-6 month contract

Compensation : $36-42/hr

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of experience in telecom billing, telecom expense management, billing operations, revenue assurance, telecom financial analysis, or a related analytical role.
• Experience analyzing customer billing, reconciling billing discrepancies, and reviewing vendor/carrier invoices.
• Strong analytical and problem-solving skills with the ability to interpret large datasets and identify billing issues.
• Advanced Microsoft Excel proficiency, including PivotTables, VLOOKUP/XLOOKUP, formulas, and data analysis.
• Experience preparing reports, maintaining documentation, and communicating findings effectively.
• Ability to navigate multiple systems, billing platforms, and vendor portals while managing competing priorities.

Job Description:

• Investigate customer billing discrepancies to determine underlying causes and recommend appropriate resolutions.
• Examine telecom invoices and billing records to verify accuracy and identify inconsistencies.
• Reconcile missing, incorrect, or incomplete billing information to ensure accurate account records.
• Analyze large volumes of billing data using advanced Microsoft Excel functions and tools.
• Collaborate with internal departments, vendors, and telecommunications carriers to resolve billing-related issues efficiently.
• Maintain detailed documentation of investigations, corrective actions, and final resolutions.
• Provide leadership with clear updates, findings, recommendations, and escalation summaries as needed.
• Navigate multiple billing platforms, vendor portals, and internal systems to research and process billing information.
• Support initiatives focused on improving billing accuracy and enhancing the customer experience.
• Independently prioritize workload while adhering to established procedures, policies, and service standards.
• Respond promptly to high-priority billing issues that may impact customers or business operations.
• Identify trends in telecom charges and perform root cause analysis to prevent recurring billing problems.
• Monitor the progress of billing corrections and ensure issues are resolved in a timely manner.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 002-004