Infrastructure InterAZ Technical Program Manager, Global Connectivity Infrastructure Delivery - Fiber Deployment

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services is looking for a Technical Infrastructure Program Manager to support and deploy one of the world’s largest and most complex telecommunication networks. The role is responsible for the execution of a strategic plan to improve the business processes and deployment of hyperscaled cloud infrastructure, creation of a quality control system for North and South America (NASA), pre/post-inspections for design validation, and piloting stakeholder communication for delivery schedules. This opportunity is within the Global Connectivity Infrastructure Delivery - Fiber Deployment organization, which is responsible for project management, quality and delivery of fiber capacity for the physical network solutions that drive Amazon’s internal infrastructure and connect our services to the world.

Key job responsibilities
- Report to the NASA GCID-FD Deployment Manager, and updates regularly with the NASA and Global Senior management.
- Serve as a key member of the North and South America GCID-FD team helping to drive overall Network Infrastructure strategy.
- Vendor management to deploy on time, measure progress, and rate through quality Key performance Indicators.
- Develop a focused quality management program that tracks defects, mitigates risks, standardizes root cause analysis, and implements key performance measures to rate vendor success.
- Create and standardize reporting mechanisms for the MFP&A group and provide regular progress updates on program deployment to management and stakeholders.
- Periodically report on the overall network development program status across the assigned region.
- Manage and track approved network plans with internal customers and stakeholders such as technical business developers or construction vendors until the infrastructure is in service.
- Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale.
- Interact with engineers, technicians, vendors and senior management on a daily basis
- Physically audit completed construction work, review fiber test results, and hand-off completed delivery to internal customers
- Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
- Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.
- Coordinate access and approvals to security-regulated sites.
- Develop, maintain, and adjust network maintenance schedules with an emphasis on flexibility and minimal disruption.
- Provide input to cross-functional teams on fiber delivery, planning, and scheduling from a deployment perspective.
- Assess field conditions and ground realities to determine optimal deployment methods for smooth customer handoff.

A day in the life
This role oversees deployment of infrastructure, and iterative procedural changes. This includes travel to the field, generation of weekly reports, and updating standards and specifications for a global deployment team. This position requires onsite visits to physical locations and is not a full-time remote job. Physical inspections and learning the technical standards for outside and inside fiber plant is required.

About the team
The Global Infrastructure Fiber Deployment team is the premier cloud infrastructure delivery organization, drawing on a wide variety of skills and backgrounds from telecommunications, civil engineering, fiber characterization and network planning backgrounds. The team constructs and delivers bleeding edge hyperscale networks across the North and South American regions.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds