User Engagement and Training Specialist SME (TS/SCI with a CI Poly)

Job Description

Job Description

Vibrint is a trusted provider of mission-critical systems and analysis that transform our customers' capacity and capability in harvesting and harnessing data. Working alongside many of the most talented professionals in public service, we work tirelessly to create and sustain new solutions and services that meet the stringent demands across a variety of customer missions.

Our people know they'll be doing work that matters at the heart of the national security mission, exploring new possibilities at the cutting edge of technology. They know they will be well-rewarded and recognized for their commitment. Our people know they will enjoy plentiful opportunities to grow, thrive, and have fun as a member of the Vibrint family. Join Vibrint, where your career is a priority, and your future is our shared goal.

Required Skills:

• Possess at least four years of experience supporting user engagement, training, or change management initiatives for enterprise software applications in a cleared environment.
• Lead hands-on training sessions that help users become proficient with an existing graphical user interface (GUI).
• Develop and deliver instructor-led training, facilitate workshops, and create user guides and other instructional materials to help users adopt new features and workflows.
• Explain complex technical concepts in a clear, practical manner to audiences with varying levels of technical expertise.
• Collaborate effectively with software developers, system administrators, product owners, cybersecurity personnel, and government stakeholders.
• Gather user feedback, support user acceptance testing (UAT), document training results, and recommend usability improvements.
• Develop and maintain training content using collaboration and documentation tools such as Microsoft Office, SharePoint, Confluence, or similar platforms.
• Possess an active TS/SCI clearance with a polygraph.
• Hold a high school diploma or GED (Bachelor's degree preferred).
• Certifications in instructional design, organizational change management, Agile, project management, or related disciplines are preferred.

Desired Skills:

• Support software implementation, user adoption, or training efforts for Federal Government or Intelligence Community (IC) customers.
• Demonstrate familiarity with Agile software development, DevSecOps environments, and the software development lifecycle.
• Utilize collaboration and project management tools such as Jira, Confluence, Git, Azure DevOps, or similar platforms.
• Apply a basic understanding of technologies such as Spring Boot, Docker, Kubernetes, and cloud-based applications to effectively support users and collaborate with development teams.
• Communicate technical concepts clearly through strong verbal, written, and presentation skills.
• Build productive working relationships with technical teams and government stakeholders.
• Demonstrate strong organizational skills while managing multiple priorities and supporting implementation and sustainment activities.
• Proactively gather user feedback and identify opportunities to improve training effectiveness and the overall user experience.
• Contribute to the successful adoption of new software capabilities by promoting continuous improvement and user engagement.

Qualifications: TS/SCI + CI Poly

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Vibrint's comprehensive compensation package includes but is not limited to: competitive salary; annual merit-based salary increase and discretionary bonus program; 401(k) plan with a company contribution; 11 paid federal holidays; 160 hours of paid time off; medical, dental, vision, life and short- & long-term disability insurance; employee assistance program; and a generous professional development allowance.

Equal Opportunity Employer:

All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, citizenship, family structure, marital status, disability, veteran or military status, or any other characteristic protected by law in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

An equal opportunity employer/disability/vet. Policy-Statement_EEO- EmployeesAndCandidates.pdf (vibrint.com).

Please apply for immediate consideration.