Customer Success Lead - RegTech & IDV Solutions

We are seeking an experienced Customer Success Lead with a proven background in RegTech (Regulatory Technology) and Identity Verification (IDV) to join our growing team at Programmers Force . In this role, you will drive customer satisfaction, retention, and expansion by ensuring our clients maximize value from our solutions.

The ideal candidate will bring strong expertise in compliance, fraud prevention, KYC/AML workflows, and ID verification technologies . You will collaborate closely with clients, internal teams, and senior leadership to build trusted relationships, lead onboarding, and proactively address customer challenges.

Key Responsibilities:

• Lead and manage customer success initiatives for RegTech & IDV clients.
• Serve as the primary point of contact for enterprise customers, ensuring their goals are met.
• Develop deep understanding of client compliance needs (AML, KYC, KYB, fraud detection).
• Drive onboarding, training, adoption, and engagement strategies for clients.
• Partner with Product, Sales, and Engineering teams to ensure customer feedback informs product improvements.
• Monitor customer health scores , usage metrics, and proactively address risks of churn.
• Build long-term relationships with clients, ensuring high retention and renewal rates.
• Create playbooks and best practices for scaling customer success in RegTech/IDV solutions.
• Mentor and guide junior customer success managers/executives.

• 5+ years of experience in Customer Success / Account Management within RegTech, Compliance, or ID Verification (IDV) sector.

• Strong understanding of AML, KYC, KYB, transaction monitoring, fraud detection, and regulatory compliance workflows .

• Hands-on experience working with global enterprise clients in financial services, fintech, or compliance-driven industries.

• Excellent communication and relationship management skills.

• Strong problem-solving mindset with the ability to translate customer needs into actionable solutions.

• Leadership skills to guide a customer success team and drive cross-functional alignment.