Service Advisor

Casey Auto Group is currently seeking an Automotive Service Advisor to join our team! A career as an Automotive Service Advisor can be rewarding for many reasons:

• Customer Interaction: This role involves direct communication with customers, helping them understand their vehicle’s needs. If you enjoy working with people and providing excellent service, then this could be a fulfilling position.
• Technical Knowledge: You’ll gain a deeper understanding of automotive systems and repair processes. This role allows you to learn about the latest automotive technologies and trends.
• Problem-Solving: As a service advisor, you’ll help diagnose customer issues and recommend appropriate services. This can be intellectually stimulating and rewarding, especially when you resolve complex problems.
• Career Growth: There are often opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or specialized positions.
• Job Stability: Casey Auto Group offers stable employment, as vehicles require maintenance and repair regardless of economic conditions.
• Earnings Potential: Many service advisors have the potential to earn a good salary, particularly with commissions based on service sales, which can motivate performance.
• Diverse Work Environment: Working at Casey Auto Group exposes you to various tasks, from customer service to administrative duties, keeping the job dynamic and interesting.
• Passion for Cars: If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily.

Automotive Service Advisor Responsibilities:

• Oversees service orders and flow of Drive Lane. Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Provides concierge support for all owner inquiries, whether over the phone or in person, to ensure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains customer happiness scores at or above company standards.
• Assists in diagnosing vehicle problems; orders parts and tools as necessary.
• Oversees administration of warranty claims as well as training and supervising of the service department.
• Sets schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationships with factories and fosters positive employee relations.
• Collaborates with upper management to make service department hiring and discipline decisions.

Job Qualifications:

• Previous experience is required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Must be at least 18 years of age

Benefits of being a Casey employee:

• Highly productive shops
• Career advancement opportunities
• Competitive pay
• Clean and professional work environment
• Family owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru and Kia)
• Ongoing Professional Development
• Paid training

Benefits:

• Medical: HDHP & PPO
• Dental & Vision Insurance

* FSA/HSA/LPFSA

• Prescription Drug Coverage
• HealthJoy App- Company paid Healthcare navigation tool
• EAP: Employee Assistance Program
• Life Insurance- Guaranteed Issue- Employee paid & Employer paid upon eligibility
• Short- and Long-Term Disability
• Legal Resources Coverage & ID Protection
• Vacation and Holidays
• 401(k) with Employer Contribution upon eligibility
• Discount memberships to OneLife & YMCA athletic facilities
• Employee Referral Bonus Programs
• Employee parts & service discounts
• Weekly pay

The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family-owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry-level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads’ transportation needs. We are driven to be the very best, and we’re always looking for passionate, motivated professionals who share that same drive to join us. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.