Genesys Cloud Engineer

Kforce has a client that is seeking a Genesys Cloud Engineer in McLean, VA. Job Specific Duties/Responsibilities:

• Genesys Cloud Engineer will execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
• Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
• Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team
• Accountable for the Contact Center implementation and support during all stages of the project life cycle
• As a Genesys Cloud Engineer, you will follow department implementation standards and Change control processes
• Analyze existing and new voice and data networks (as needed) and recommend solutions
• Create/modify artifacts and deliverables, including the change management process
• Bachelor's degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience and 5-7 years of relevant experience or equivalent combination of education and experience required
• Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
• Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods
• Call flow development experience in Genesys Architect tool
• Strong leadership skills with experience managing and mentoring senior technical teams
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
• Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
• Ability to develop and execute a strategic technology vision that aligns with and supports business goals
• Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
• Ability to work unscheduled hours in case of emergency work/outages

Preferred Skills and Qualifications: * Knowledge of Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, Cloud and VMware & background with State & Federal Government work