ServiceNow Tools Developer/Maintainer

Compass is looking for a motivated individual to provide operational services to the Intelligence Community. Our goal is to hire talented and passionate team members who desire to grow their skillsets, as well as the reputation of the company with our partners, clients, and stakeholders. We are looking for an individual to join an innovative team supporting mission critical/mission essential activities. Professional IT certification training opportunities and assistance are available through Compass.

Position Title: ServiceNow Developer/Maintainer; Mid - Senior #2052
Location: Chantilly or Springfield, VA
Clearance: Active Top Secret/SCI

General Responsibilities:

• ​​​Provide recommendation to Client regarding ServiceNow best practice, workflow automation, and usability
• ​Monitor System health and compliance with ServiceNow
• ​Create and configure Client Scripts, Business Rules, ACLs, etc.
• ​Coordinate application and platform upgrades
• ​Load, manipulate, and maintain data on ServiceNow
• Provide support for 3rd party data integrations
• ​Create ServiceNow reports and dashboards
• ​Create, Build and Maintain ServiceNow Applications​​
• Provide recommendations to client organization regarding Strategic Portfolio Management (SPM) principles and best practices
• Provide recommendations and design in support for custom UX/UI development

Required Work Experience:

• Working knowledge of ServiceNow development, software installation and configuration, and system performance monitoring and tuning
• Working knowledge and experience with ServiceNow Scoped application development
• Experience with UI Builder, App Engine Studio or other solution to deliver custom UX/UI portal pages/interface/web experiences to help drive usability
• Develop/maintain documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Experience providing recommendations to team and stakeholders on best practice regarding ServiceNow development and use in an enterprise setting
• Experience in AGILE principles and processes
• Experience providing technical support, troubleshooting issues, and resolving problems related to ServiceNow SPM applications and modules
• Collaborating with cross-functional teams, including IT, business units, and stakeholders, to ensure successful project delivery

Required Skills and Tasks:

• Active TS/SCI clearance
• Able to develop & use more complex concepts & processes
• Performs multiple tasks at specialist level
• Lead and/or work with multiple Junior/Mid-level personnel
• May be recognized as a SME
• Evaluates & recommends new technology & processes based upon cost, risk, mission
• Experience with project management methodologies (e.g., Agile, SAFe)

Desired Work Experience in Maintenance and Administration of:

• Working knowledge of ServiceNow workflows, client scripts, or data visualization (reports, performance analytics, UI Builder widgets)
• Working knowledge of ServiceNow SPM (Strategic Portfolio Management) configuring and implementing SPM modules, collaborating with stakeholders, analyzing requirements, and providing technical solutions.
• Experienced in leveraging the various capabilities under the SPM suite of capabilities to guide an organization align their strategic business goals, using the ServiceNow platform.
• Working knowledge in Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), JavaScript, Extensible Markup Language (XML), and JavaScript Object Notation (JSON)
• Working knowledge of Database administration (DB2, MySQL, MSSQL, etc.)

Work Level:

• Minimal Guidance required
• Management
• Key member of team
• Oversees or monitors task(s)
• Provides issue resolution

Senior - Level Education/Certification Required:

• DoD 8570 IAT Level II certification
• Master’s degree plus 4 years’ experience, Bachelor’s degree plus 6 years’ experience, Associate’s degree plus 8 years’ experience, or a minimum of 8 years' experience in a relevant field

Mid - Level Education/Certification Required

• DoD 8570 IAT Level II certification
• Master’s degree, Bachelor’s degree plus 2 years’ experience, Associate’s degree plus 4 years’ experience, or a minimum of 6 years’ experience, in relevant field

Compass, Inc. (Compass) is a Small Business (SB) headquartered in Winchester, VA as a Defense and Intelligence solutions provider to the United States Government. We provide Systems Engineering and Technical Assistance (SETA), Advisory and Assistance Services (A&AS), and Systems Engineering and Integration (SE&I) to our government and business partner customers. As a premier Defense and Intelligence solution provider, we employee a diverse, agile, highly trained and extremely talented staff.

Veterans/Disabled