Restaurant Director

Main Responsibilities of a Restaurant Director

• Responsible for every aspect of the day to day supervision of the restaurant
• Responsible for specific area of the business (kitchen, drive thru, marketing, hospitality, etc...)
• Responsible for the safety of the team, guests, and food.

Responsibilities of a Restaurant Director

• Oversee restaurant supervisors, team members and operations to better ensure a quality experience.
• Writes and executes Business Plan for their area of ownership, quarterly, to establish short-term goals that align with annual business goals.
• Adhere to and be able to explain all CFA policies and procedures in a clear and articulate manner.
• Must be able to hold yourself and your team accountable for all policies & procedures.
• Provide feedback to the Directors and/or the Executive Team on progress toward goals, challenges, and growth opportunities.
• Available to work 40 hours a week.
• Available to work day and night shifts and available to close (6am-11pm), as well as holidays, Fridays and Saturdays.
• Has oversight & facilitates the approval of shift positions to ensure consistency and quality for the teams working.
• Ensure all tasks assigned to supervisors are complete both before, during, and after shifts. (i.e., cleaning properly, deposits, and stocking to be ready for the next shift, etc.)
• Make sure communication for any next day operations has been completed.
• Make sure closing of facility is completed properly each night. Must be clean and well stocked to prepare for the next business day.
• Show continuous improvement over time.
• Training and supervising staff.
• Handling customer complaints.
• Maximizing profitability and productivity.
• Motivating staff to meet targets.
• Setting sales targets.
• Ensuring compliance with food safety and health regulations.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.