Lobby Attendant - PM Shift

Job Description

Job Description

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

At the Sheraton Reston Hotel the Lobby Attendant - PM maintains all public areas, such as lobby restrooms, telephone area, the front desk in a neat and clean condition at all times. The Lobby Attendant - PM helps promote a positive image of the Sheraton Reston Hotel property to hotel guests, and must be reliable, approachable with an acute eye for detail.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform general cleaning duties in public areas with routine walk-throughs and ensuring the overall tidiness, cleanliness, and maintenance of the Sheraton Club Lounge, Fitness Center, Offices, and Event spaces.
• Responsible for cleaning sinks, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents in a thorough manner.
• Responsible dusting all furniture, pictures and shelves in thorough manner.
• Responsible for cleaning and polishing all metal surfaces thoroughly by applying pressure in a repeated and consistent motion.
• Responsible to clean all ash receptacles and empty all trash.
• Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
• Knowledgeable on hotel facilities and services to assist guests as appropriate. .
• Greet guests as they arrive.
• Monitor surrounding and report concerns to supervisor.
• Complete closing side duties.
• Clean hotel rooms as needed.
• All other duties as assigned by Executive Housekeeper.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school education or related experience.
• Flexible schedule and ability to work nights, weekends and some holidays required.
• Familiarity with hospitality industry practices preferred.

Skills and Abilities

• Ability to understand and provide friendly guest service.
• Ability to complete assigned tasks in a timely manner.
• Consistently professional attitude and behavior with effective listening and communication skills.
• Attention to details, good organizational skills, and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient, and while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Physical work is a primary part of job. Work is normally performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses.