Supervisor

City/State
Richmond, VA

Work Shift
First (Days)

Overview:

Sentara is hiring for a Supervisor, QNXT Benefit Configuration!

This position is fully remote!

Candidates must have a current residence in one of the following states or be willing to relocate:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington State, West Virginia, Wisconsin, Wyoming

Overview

The QNXT Benefit Configuration Supervisor is responsible for overseeing the daily operations of benefit configuration activities within the QNXT platform. This role ensures accurate, timely, and compliant configuration of benefit plans and products in support of claims processing and member eligibility systems. The supervisor leads a team of analysts or specialists, monitors quality and productivity, and collaborates cross-functionally with IT, compliance, product, and clinical teams.

Key Responsibilities:

• Supervise and lead a team of benefit configuration analysts working in QNXT.

• Oversee and ensure accurate benefit build and configuration for new and existing plans, benefit riders, and products.

• Validate system configurations for compliance with CMS, Medicaid, and state guidelines.

• Develop and maintain standard operating procedures (SOPs) and workflows.

• Manage timelines and deliverables for benefit setup during annual enrollment, new market launches, and regulatory changes.

• Collaborate with IT, Claims, Provider Relations, and Legal/Compliance to resolve configuration-related issues.

• Participate in system upgrades, testing (UAT), and implementation planning.

• Monitor quality assurance metrics to ensure high data integrity and adherence to SLAs.

• Provide training and mentoring to staff on benefit configuration best practices and QNXT functionality.

• Serve as the subject matter expert (SME) for benefit configuration policies, systems, and tools.

Education

• Bachelor's Degree preferred.

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Required to have three years of healthcare industry experience
• Required to have prior experience in project management, quality improvement and coding.
• Required to have 3-5 years of experience in benefit configuration within QNXT or a similar claims adjudication system
• Required to have 1-3 years of supervisory or team lead experience.
• Required to have in-depth knowledge of Medicare, Medicaid, Exchange, and/or commercial plan benefit structures.
• Required to be proficient in interpreting and implementing benefit grids, SBCs, and regulatory documents.
• Required to have strong understanding of claims processing and eligibility systems.
• Required to have excellent analytical and problem-solving skills.
• Required to have strong interpersonal, organizational, and leadership abilities.

Preferred Qualifications:

• Experience with Trizetto's QNXT core administration system.
• Knowledge of CMS model benefits and Medicaid waiver programs.
• Process improvement or Lean Six Sigma background.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $91,416
- $152, 380.8. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

#LI-DS1, #Talroo-IT

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down - $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.