Operations Manager
- $90,000 - $100.000/Year (Based on Experience)
- Comprehensive Benefits (Medical, Dental, Vision)
- 401K
- Relocation Allowance (Out-of-State ONLY)
- Growth and Opportunity for Advancement
- Work/Home Life balance
- Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction
- Bachelor’s Degree preferable or any combination of education and experience
- Minimum four (4) years of operations experience in a public transportation environment
- Experience in operations, CDL Preferred
- Comprehensive knowledge of public management and organization theories, principles, practices and techniques
- Ability to understand sound fiscal financial principles
- Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation
- Ability to administer a Drug and Alcohol program
- Must be familiar with Worker's Compensation Law
- Computer literate and data driven
- Ability to communicate effectively with state and local government
- Ability to manage cost control and financial/budget experience
- Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
- Ability to work positively and effectively with all levels of the transit and customer organizations
- Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances
- Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and maintenance software desirable.
- Must pass a pre-employment drug test and background check.
- Supervises day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments
- Ensures safety practices and applicable regulations are obeyed by all employees
- Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
- Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances
- Coordinates the scheduling for operators, dispatchers and supervisors in the operations department
- Understands, interprets, and applies related laws, rules, regulations, policies, procedures, and labor/management agreements
- Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility
- Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances
- Supports Safety Department in the management of injury and collision claims
- Sets accurate schedules for routes
- Minimizes route drive times and mileage while adhering to contractual and regulatory mandates
- Provides accurate and timely operational and financial reporting as requested by management
- Ensures purchases follow company processes and policies
- Analyzes situations, identifies problems, implements solutions, and evaluates outcomes
- Prepares reports and correspondence
- Interacts with the union representing the employees with the goal of positive interaction
- Monitors operations and coordinates the delivery of service with the Assistant General Manager
- Ensure that service to the public remains on schedule and professional
- Other duties as assigned
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