Service Administrator
Job Title: Service Administrator
Location: Chesapeake, VA (Onsite)
Schedule: Monday–Friday | 7:30 AM – 4:30 PM
Experience Required: 1–2 years
Job Overview
The Service Administrator serves as the first point of contact for customers, delivering high-quality customer service while supporting daily service and branch operations. This role requires strong organization, attention to detail, and communication skills, with a customer-first mindset.
Key Responsibilities
Customer Service & Communication
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Greet customers professionally in person and over the phone
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Build positive relationships with customers and ensure a positive service experience
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Assess customer needs and gather accurate information
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Provide basic service or work order status updates, as requested
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Demonstrate professional phone etiquette
Administrative & Operational Support
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Create basic work orders in designated systems
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Scan, upload, and maintain accurate service documentation
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Enter detailed and accurate notations
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Support daily service operations and administrative tasks
Team Collaboration
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Work closely with service technicians, service writers, and branch staff
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Communicate clearly to ensure customer needs are met
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Contribute to a respectful, team-oriented work environment
Top Skills Required
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Organization
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Customer service
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Communication
Additional Skills & Competencies
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Strong attention to detail
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Ability to multitask in a fast-paced environment
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Mechanical knowledge is a plus
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Strong phone etiquette
Qualifications
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1–2 years of relevant experience
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Previous experience as a Service Writer or Service Technician is preferred
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Strong soft skills with the ability to work well in a team and treat customers with respect
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