Operations Manager/Project Manager II
Operations Manager / Project Manager II
Location: Ashburn, VA / Orlando, FL / San Antonio, TX
Clearance Requirement: Top Secret Tasks & Responsibilities
- Supervise Tier I and II daily operations.- Ensure 24x7 coverage and proper scheduling.
- Manage escalations, incident handling, VIP/sensitive accounts.
- Deliver performance reports.
- Mentor supervisors and ensure SOP compliance.
Education & Background
- Bachelor’s degree in IT, Business, or related field.- 3+ years IT Service Desk supervisory experience.
- Strong communications and customer service focus.
- Knowledge of ITIL and service desk tools.
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