Auto Dealer GSM

The General Sales Manager is expected to:

• Protect the legal, financial and moral well-being of the dealership;
• Oversee, manage and direct all operations of the automotive sales and e-commerce departments to achieve maximum production and company objectives, while controlling expenses, inventory management, obtaining profit objectives and achieving customer service benchmarks;
• Be a teacher to support the efforts of other employees to be successful.
• Seek ways to improve business operations efficiencies and customer service.

  1. Maximum productivity, customer service and profitability.

  • Manage the sales department to achieve company sales goals, customer service satisfaction standards and profitability goals are commensurate with company standards.
  • Ensure the sales process is followed to achieve vehicle sales.
  • Oversee the operational viability of the dealership sales department to maximize customer lead generation and adhere to franchise standards.
  • Achieve dealership market position by staying current on customer buying trends.

  2. Management Reporting and Expense Control.

  • Prepare, monitor, evaluate and communicate strategic reports to dealership management detailing sales and profitability of the department.
  • Assess market conditions to ensure the dealership is positioned to maximize its investment.

  3. Develop Employees.

  • Effectively recruit, hire, train and manage qualified team members to ensure best practices and processes are achieved.
  • Maintain accurate job descriptions and communicate expectations with employees.
  • Be supportive, provide open work atmosphere that promotes teamwork and creativity.
  • Communicate and enforce dealership policies and procedures.
  • Conduct annual performance evaluations of staff.

  4. Operate with integrity:

  • Demand the highest ethical standards from self and others.
  • Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
  • Communicate and help resolve customer complaints and adjustments.