Desktop Support

Description

Job Summary : Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as an engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Perform IMAC procedures and lifecycle refresh activities. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration. Must possess a Degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment. Duties: Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues. Updates status of queued service requests with the IT service management system. Certifications desirable but not required include A+, Net+, Secure+, ITIL V4. Must be reliable and have independent transportation.

Job Role Specific Requirements:

The support will range from simple to complex system issues and may include VIP support requirements.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions.

We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.

• Customer service and communication skills

• Remote and Deskside Experience troubleshooting hardware and software issues

• Troubleshooting Microsoft Windows

• Installation and configuration of new machines in a Windows environment.

• Smart cards / PIV cards (general knowledge)

• Experience with Office 365, VPN, Active Directory, Thin Client

• Provide Remote Tool Support

• Conference Room / VTC Setups

• HDI Desktop Tech

Responsible for providing desk side support to end users for complex issues regarding response and resolution.

Escalation point for Junior and Mid level desk side engineers.

Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues

Qualifications

1. Deployment of customer hardware and software

2. Troubleshooting IT issues

3. Problem Resolution IT support to end users

Must have a minimum of 4 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software.

Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

Must possess a High School Diploma.

HDI Technical Support Professional cert required within six (6) months of employment.

Skills

Desktop, macos, macbook, Troubleshooting, Imaging, Windows 10, Office 365, microsoft outlook, Mac, service desk, Active directory, Hardware, Deployment, O365, Servicenow, Hardware support, Microsoft office, Hardware/software, ms teams, ios, Printer support, Mobile device, Technical support, Hardware troubleshooting, outlook, desktop troubleshooting, desktop deployment, Windows 11

Top Skills Details

Desktop,macos,macbook,Troubleshooting,Imaging,Windows 10,Office 365,microsoft outlook,Mac,service desk,Active directory,Hardware,Deployment,O365,Servicenow,Hardware support,Microsoft office,Hardware/software,ms teams,ios,Printer support,Mobile device,Tec

Additional Skills & Qualifications

- Must have excellent communication skills

- must have a reliable form of transportation

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Ashburn, VA.

The pay range for this position is $28.84 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Ashburn,VA.

This position is anticipated to close on Mar 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.