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Staff VP Carelon Retention and Growth

Elevance Health
Norfolk, VA
A proud member of the Elevance Health family of companies, Carelon Behavioral Health , formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

Staff VP Carelon Retention and Growth

Location: May be located in any Elevance Health PulsePoint office preferably in Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA.

This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Summary

The Staff VP, Carelon Growth is accountable for defining and executing the enterprise strategy to drive customer success, retention, and revenue expansion across Carelon's external growth portfolio.

This executive leader will serve as the strategic architect of the Client Service model, ensuring that Carelon delivers measurable value, strengthens long-term partnerships, and expands its footprint across assigned accounts. The role integrates customer strategy, operational execution, financial performance, and cross-functional collaboration to achieve sustained growth and market differentiation.

Team Scope

The Staff VP will lead 8 Account Directors and Client Partnership Director.

Position Responsibilities

Enterprise Customer Growth & Retention Strategy

  • Own and lead the end-to-end retention and expansion strategy for Carelon's external growth customers.
  • Drive portfolio performance across upsell, cross-sell, and expansion initiatives.
  • Translate enterprise growth objectives into actionable client-level strategies.
  • Ensure consistent achievement of retention targets and revenue growth goals.

Customer Value Realization & Experience Leadership

  • Champion a Voice-of-Customer (VOC) strategy that informs product evolution, service enhancement, and innovation.
  • Establish an integrated Client Service strategy that strengthens customer satisfaction, loyalty, and long-term value creation.
  • Ensure consistent delivery against Service Level Agreements (SLAs) and Performance Guarantees.
  • Elevate reporting frameworks to provide transparent, data-driven insights to customers and executive stakeholders.

Financial & Portfolio Performance Management

  • Establish and oversee financial targets, KPIs, and performance metrics for the client portfolio.
  • Embed revenue growth goals within broader enterprise strategy in close partnership with Sales and Business Development.
  • Ensure disciplined forecasting, reporting cadence, and executive visibility into portfolio performance.

Operational Excellence & Scalable Delivery

  • Partner with operations and implementation teams to ensure seamless onboarding, execution, and ongoing delivery of Carelon solutions.
  • Define and implement best practices across Client Service operations to drive scalability and consistency.
  • Align organizational resources and capabilities to strategic priorities, optimizing talent deployment and team structure.

Leadership & Transformation

  • Lead and develop high-performing Client Service teams within a complex, matrixed healthcare environment.
  • Drive transformation in account management practices to enable innovative growth models and differentiated customer engagement.
  • Serve as a senior enterprise leader, influencing strategy across multiple lines of business, products, and services.

Ability to travel as needed to support client and business objectives.

Position Requirements

  • Requires a BA/BS degree and a minimum of 10 years of related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities And Experiences

  • Minimum 10 years of executive leadership experience with accountability for strategic planning across multiple complex lines of business, products, and services.
  • Demonstrated experience driving growth, retention, and enterprise transformation.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Posted 2026-02-22

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