Process Manager, Associate

Overview

Process Manager, Associate

We’re looking to hire a detail oriented process manager to join the Credit, Data & Modeling Culture & Community team within CFRM. This person will manage our Credit Officer accreditation process from start to finish. The person will collaborate with many stakeholders across the CFRM team, HR, as well as our first line partners in Card, Auto & Retail Bank. We are looking for candidates that bring a “can- do” mindset, an eye for process improvements and enjoy problem solving all while having a track record of successful delivery.

General Responsibilities:

As a Process Manager you will:

• Ensure high quality, timely delivery of business processes the first time

• Keep the process and team well managed by documenting evidence of key process steps and keeping process documentation up to date

• Keep process stakeholders informed of status of process steps

• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Forge relationships with key stakeholders to ensure delivery of commitments

• Identify ways to improve and streamline business processes
  

The person will:

• Exhibit a track record of process oversight and ownership of suggesting improvements in the process

• Have great command of the details and not let anything drop

• Demonstrate a reverence for risk management and owning a well managed process

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

• Display strong consulting and collaboration skills

Basic Qualifications:

• High School Diploma, GED or equivalent certification ​

• At least 2 years of experience in Google suite

Preferred Qualifications:

• Bachelor’s Degree

• Process management training and/or experience

• Lean, Agile, Business Process Management or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• Work experience achieving results

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $71,200 - $81,300 for Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).