Office Assistant
- Deal Directly with customers either by telephone, or electronically
- Respond promptly to customer inquiries
- Provide pricing and scheduling information
- Schedule and route work
- Perform customer verifications
- Set up new customer accounts
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Maintain customer databases
- Manage administration
- Follow up customer interactions
- Provide feedback on the efficiency of the customer service process
- High school diploma
- Knowledge of relevant computer applications
- Competent computer skills including MS Office or equivalent
- Knowledge of administrative procedures
- Product knowledge
- Interpersonal skills
- Communication skills
- Listening skills
- Problem analysis and problem solving
- Attention to detail
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
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