Back to Jobs

IT Service Desk Support

IPTA
Portsmouth, VA
Portsmouth, VA

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:

  • Smart people with a passion for technology
  • Ability to solve challenging business problems
  • Self-directed professionals
  • Hunger to continually learn and grow
  • This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.

Responsibilities

  • Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms
  • Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
  • Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues
  • Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation
  • Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration
  • Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
  • Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures
  • Maintaining compliance with role-based access control (RBAC) and acceptable use policies
  • Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments
  • Participating in or supporting shift-based or on-call operational schedules, as required
  • Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices

Requirements

  • Associate's degree in an IT related field required/Bachelor's degree preferred
  • Four (4) years of experience in a similar role
  • CompTIA Security+ certification required
  • Active Security clearance required

IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

#clearance
Posted 2026-01-03

Recommended Jobs

DevSecOps Engineer - Mid-Level

KBR
Chantilly, Loudoun County, VA

Title: DevSecOps Engineer - Mid-Level KBR is seeking a highly motivated Development Security Operations Engineer (DevSecOps) to join our team. The successful candidate will incorporate a range …

View Details
Posted 2025-11-21

Databricks Subject Matter Expert (SME) U.S. Citizenship Required

Ignite It
Ashburn, VA

Description Ready to Ignite your career and work alongside some of the brightest and most innovative professionals in cutting-edge data and cloud technologies? Join us and unleash your potential in …

View Details
Posted 2025-12-25

Clinical Supervisor, Board Certified Behavior Analyst (BCBA) (Annandale)

Golden Hartz ABA
Annandale, VA

Clinical Supervisor - Board Certified Behavior Analyst (BCBA) Job Summary: Golden Hartz ABA is seeking a dedicated and experienced Clinical Supervisor - Board Certified Behavior Analyst (BCBA) to …

View Details
Posted 2025-12-31

CNC Machinist And Programmer

Virginia Beach, VA

Job Title: Machinist and Programmer Job Description Operate both manual and CNC equipment, including programming and set-up, to produce precision metal parts, instruments, and tools. Review drawing…

View Details
Posted 2026-01-02

Structural - Project Engineer

System One
Alexandria, VA

Structural Project Engineer Alexandria, VA | Full-Time | Hybrid Work Schedule Available Are you a creative and detail-oriented engineer who enjoys solving complex design challenges? We’…

View Details
Posted 2025-12-29

EXECUTIVE CONFERENCE SERVICES DIRECTOR

Flik Hospitality Group
McLean, VA

EXECUTIVE CONFERENCE SERVICES DIRECTOR Location McLean, VA : Flik Hospitality Group Salary: $120000 - $135000 year Other Forms of Compensation: bonus What makes FLIK click What makes FLIK cli…

View Details
Posted 2026-01-05

Pump Division Manager

Bemana, LLC
Norfolk, VA

Bemana is seeking a high-level Pump Division Manager to lead our pump repair and service operations in Chesapeake, VA. This role is ideal for a hands-on leader who understands the complexities of hig…

View Details
Posted 2025-12-30