Field Service Technician
Job Description
Job Description
ROLE
- The Field Service Technician is a traveling position with work being conducted at various locations throughout multiple states.
- The FST provides technical support to customers, both onsite (primary) and on the telephone/computer (secondary).
- In this role, you will install, demonstrate, qualify, troubleshoot, repair, and alter Una-Dyn/Piovan equipment, utilizing knowledge of our equipment to provide technical support on multiple product lines.
- While primarily working in customer facilities, there are times when you will provide office-based work for phone support, as well as performing administrative tasks such as opening and managing support cases and providing service reports and documenting expenses.
REQUIREMENTS
- Perform startup, repair, and preventative maintenance service work at customer sites.
- Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.
- Arrange, schedule, and perform travel to and from jobsite. Not often, but sometime this may include international locations.
- Document all actions and expenses, including service reports, expense reports, and product alterations.
- Provide technical telephone support for customers, Sales, and other colleagues FSTs; Research and secure answers to problems.
- Conduct plant-floor training classes for customers on equipment operation and maintenance.
- Practice Una-Dyn service ethics concerning safety, attitude, appearance, conversation, and quality of work.
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