Client Services Professional

Job Description

Job Description

Client Services Professional

Own the Call. Drive the Experience. Build a Career with CARE.

At AllTech Services, Inc. , we don’t just take calls—we set the standard. As a Client Services Professional (CSP) , you’re the first impression, the trusted voice, and the heartbeat of our customer experience. Every call you take is more than a transaction—it’s a chance to own the conversation, build trust, and deliver solutions that keep Northern Virginia moving.

This is not a “sit back and wait” role. This is a fast-paced, high-impact position where Curiosity, Ambition, Responsibility, and Empathy (C.A.R.E.) aren’t just values—they’re the way we win.

• Curiosity: You dig deep to understand what customers need, and you never stop sharpening your skills.

• Ambition: You attack every interaction with pride, drive, and a commitment to growth—personally and professionally.

• Responsibility: You show up ready to perform, follow through every time, and own the results.

• Empathy: You listen first, solve with compassion, and treat every customer like family.

For over 20 years, we’ve led Northern Virginia in HVAC and plumbing services. With 35,000+ five-star reviews and recognition as one of the Best Contractors to Work For and a Best Workplace in Virginia , our reputation is built on results—and on people like you.

Here, CARE isn’t just a tagline—it’s how we operate . From day one, you’ll have the training, support, and opportunity to grow a real career in a company that celebrates your wins.

As a CSP, you’ll command the front line of our business:

• Lead with Empathy – Make customers feel heard, respected, and confident they called the right company.

• Get Curious – Ask smart questions, understand their needs, and schedule services with accuracy using our advanced Google-integrated systems.

• Own Your Role – Follow procedures, document thoroughly, and deliver consistent, reliable results.

• Push for More – Educate customers on our Maintenance Plans, driving enrollments and earning commissions along the way.

• Be the Teammate Everyone Trusts – Collaborate, solve challenges, and continuously raise the bar for customer experience.

You’re not here to “just have a job.” You’re here to excel . You’re dependable, motivated, and ready to build a future where your performance makes an impact.

• Call center experience? Great. If not, bring the drive, and we’ll train you.

• A clear, confident voice and genuine kindness.

• Passion for helping people and solving problems.

• Curiosity to learn, ambition to grow, and pride in doing the job right.

• Organization, punctuality, and ownership of your results.

• The ability to thrive in a fast-paced, high-energy environment.

Wellness & Health

• Aetna health plans (low deductibles, with 80% of premiums covered)

• Vision & Dental (including orthodontics and eyewear benefits)

• Wellness perks: unlimited mental health sessions, diagnostics, chiropractic care, and more

• Company-paid life insurance and disability coverage

Financial Rewards

• Weekly direct deposit

• Bonus programs for CSPs and dispatchers

• 401(k) with a true 4% match—starting Day 1

• Tuition reimbursement to fuel your growth

Time Off

• 80 hours PTO plus 8 paid holidays (including your birthday and the day after Thanksgiving)

Perks That Matter

• On-site gym, lockers, and showers

• Fully loaded kitchen: pizza oven, omelet bar, air fryer, and more

• Monthly team events, food trucks, happy hours, and family fun days

• This Is Your Chance

This isn’t a stepping stone. This is your opportunity to own your role, grow your skills, and make an impact with a company that rewards drive and results.

If you’re ready to bring your curiosity, ambition, responsibility, and empathy to a team that’s changing the game, step up and apply now.
Because at AllTech, every call counts—and so do you.