Associate - Talent Acquisition Risk Operations

Associate - Talent Acquisition Risk Operations

The Talent Acquisition (TA) Risk team is part of Human Resources and includes Policy & Control Management, Quality Assurance, Candidate Integrity & Investigations, and Issue & Event Management for the Talent Acquisition organization and processes spanning the candidate lifecycle. We partner across the organization to surface problems early, contain risk before it escalates, and influence lasting solutions that enable a frictionless candidate experience. You’ll work alongside passionate teammates who are united by a commitment to process excellence, risk mitigation, and continuous improvement. As a Risk Associate, you will leverage your risk expertise to provide guidance to TA leaders and recruiters, drive project initiatives within the Risk team ensuring well managed execution and contribute to the creation of efficient processes focused on risk mitigation.

Primary Responsibilities:

• Manage the TA Risk shared inbox, triaging inquiries and ensuring swift responses within established SLAs.

• Provide expert risk guidance and comprehensive support for high-volume daily requests, applying a consistent approach.

• Oversee the creation and distribution of weekly and monthly operational health metrics for the TA Risk organization.

• Proactively identify data trends to drive change and collaborate with TA leaders on process development for risk mitigation.

• Support the Incident Management process through organizing weekly calls, providing status updates, and creating agendas.

• Represent TA Risk across various platforms with internal partners, including Compliance, Legal, and Talent Assessment.

• Facilitate weekly and monthly team meetings, setting agendas and ensuring effective team management.

The ideal candidate:

• Applies strong judgment and critical thinking skills to evaluate risk and influence equitable outcomes without getting lost in the details

• Demonstrates curiosity and initiative by digging in to understand root causes rather than applying quick fixes

• Displays comprehensive communication skills, distilling complex information into concise recommendations for applicable stakeholders, minimizing the need for iterative clarification

• Possesses strong analytical and data manipulation skills (VLOOKUP, pivot tables, etc.) to identify trends, drive informed decisions, and influence change

• Builds trust and provides excellent customer service through collaboration, partnering effectively with TA leadership, HR Risk, Compliance and Legal

• Autonomously able to deliver quality work, ability to multi task on various projects, and flex into areas of highest priority in a dynamic environment

• Applies logical problem solving skills to break down incidents, propose solutions, and follow through to completion

Basic Qualifications:

• High school diploma, GED, or equivalent certification

• At least 2 years of process, project, risk management or operations experience

Preferred Qualifications:

• At least 1 year of Human Resources (HR) experience

• At least 3 years of recruiting, process, project, risk management or operations experience

• Certified in Business Process Management (BPM)

• Certified as a Professional in Human Resources (PHR)

• Subject matter expert in Risk Methodologies and corporate risk practices

• At least 1 year of experience using Salesforce

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $71,200 - $81,300 for HR Associate

Richmond, VA: $64,700 - $73,900 for HR Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).