Hospitality Specialist

As a member of the Dining Services team, the Hospitality Specialist - Bar & Events reports to the Catering Manager and is responsible for providing exceptional beverage, light food, and retail service in the Community Center. This role combines the skills of a bartender, mixologist, and retail clerk, and be able to do light culinary preparation. This position will also serve periodically as supervisor on duty across community dining outlets and provide event leadership as banquet captain during special functions. This position requires the ability to work independently to ensure customer service standards, safety standards, and hospitality requirements are consistently met.

ESSENTIAL JOB FUNCTIONS

• Provides high-quality beverage service, including craft cocktails, beer, wine, and non-alcoholic drinks, ensuring consistency and responsible practices.
• Performs bar and café setup and breakdown, including stocking and organization of alcohol, beverages, food, and retail supplies.
• Prepares light food items using small equipment, following recipes and safety standards.
• Greets residents and guests warmly, ensuring exceptional customer service across all Community Center areas.
• Maintains cleanliness, organization, and appealing presentation of bar, café, and retail space.
• Acts as banquet captain for special events, overseeing server training, event setup, coordination, and breakdown.
• Assists with supervision of servers and other staff during meal service/events
• Serve as Dining Room Supervisor on duty as assigned for coverage across campus dining venues
• Responds to and resolves guest concerns; escalates issues to management as needed.
• Monitors inventory levels; restocks and submits orders as required.
• Ensures compliance with liquor laws, health and safety regulations, and company policies.
• Utilizes POS system for transactions and assists with training others.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Must be at least 21 years of age.
• Two or more (2+) years of hospitality service experience (bartending, restaurant, or catering), preferred
• Prior supervisory, team lead or banquet/event experience strongly preferred.
• Seller/Server of Alcohol Certification and Food Handler's Card within 30 days of hire.
• TIPs Certification within first year of employment.

KNOWLEDGE, SKILLS, ABLITIES

• Comprehensive knowledge of mixology, bar operations, and current beverage trends.
• Knowledge of event service and banquet operations.
• Ability to prepare and serve light food items safely and consistently.
• Strong supervisory and leadership skills.
• Proficiency with Google Suite, Microsoft Word, and Microsoft Excel; demonstrated experience with point of sale (POS) systems
• Ability to work as a team or independently and be self-motivated and goal oriented with shared accountability
• Ability to handle multiple priorities requiring high degree of accuracy in a fast-paced environment
• Ability to develop and maintain customer service-oriented relationships and communicate professionally with employees, residents, guests, and vendor partners
• Ability to take initiative to solve problems on behalf of residents and staff members and to exercise sound professional judgment appropriately in urgent situations
• Ability to stand/walk for extended periods; safely lift up to 35 lbs.; bend, kneel, squat, climb stairs.
• Ability to work flexible shifts including evenings, weekends, and holidays.

BENEFITS (Full-Time Employees) :

• Health, Dental & Vision Insurance
• FSA & HSA
• 403(b) Retirement Plan
• 529 College Savings Plan
• Long-Term Care Insurance
• Legal Resources
• Paid Time Off
• Holiday Pay
• Corporate Wellness Program
• Health Club & Spa Membership
• Employee Education & Training Fund
• Employee Assistance Program
• Credit Union Membership

Part Time employee eligible

Williamsburg Landing is a non-profit, independent community offering a vibrant lifestyle for residents.

EOE/Drug Free/Tobacco Free

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