Channel Sales Manager - Head of Channel Development

Job Description

Job Description

Why Guide Star? Guide Star is a managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for medium to large size businesses, MDU, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc., which is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and REWARD results all while having fun! Our mission is to make life better by connecting people through innovative communication systems.

We are seeking a Channel Sales Manager - Head of Channel Development at CCI Systems, who will be responsible for driving revenue growth through strategic channel partnerships. Selected candidate will identify, onboard, and enable partners selling across managed wireless, Managed IT, and infrastructure solutions—ensuring alignment with our SMART goals, cultural values, and long-term growth strategy. This role demands a blend of relationship-building, sales acumen, and operational discipline, maintaining a focus on being available, responsive, knowledgeable and grateful. Additionally, this individual will need to be capable of aiding with the overall ongoing development and evolution of the Channel Program.

Responsibilities

• Identify and recruit high-potential channel partners aligned with target verticals and geographies.
• Serve as lead relationship holder for larger TSD agreement holders, with primary goal of increasing partner participation rates.
• Lead and refine onboarding processes, including training, certification, and go-to-market alignment.
• Evaluate partner fit and prioritize based on strategic goals, solution focus, cultural alignment, and revenue potential.
• Equip partners with sales tools, collateral, and co-branded campaigns.
• Partner and collaborate with key internal resources for pre-sales, proposal creation, and customer discovery.
• Conduct regular pipeline reviews, forecast accuracy checks, and deal coaching.
• Drive partner performance through incentive programs, KPIs, and quarterly business reviews.
• Develop joint business plans with top-tier partners to drive mutual growth.
• Collaborate with marketing and product teams to launch partner-led initiatives.
• Represent CCI Systems at industry events, partner summits, and ecosystem forums.
• Maintain CRM hygiene and partner data integrity.
• Track and report on partner performance metrics, including revenue, margin, and retention.
• Ensure compliance with SLA commitments, regulatory standards, and contractual obligations.
• Surface partner feedback to inform product development and service enhancements.
• Pilot new channel programs, bundles, or vertical-specific offerings
• Contribute to the evolution of partner frameworks, templates, and enablement playbooks.

Skills

• 5+ years of experience in Channel Sales within Network Communication and IT Managed Services industry.
• Demonstrated technical knowledge of Network Communication Services, IT Support, Cybersecurity, System and Network Administration.
• Proven track record of driving accretive growth through partner channels.
• Strong communicator, systems thinker, and strategic executor
• Experience with tools like LinkedIn Sales Navigator, Copilot Studio, and CRM platforms
• Experience with Microsoft Office suite and industry leading CRM tools.
• Ability to think strategically and manage multiple customers and projects simultaneously.
• Proven ability to be self-motivated, manage time, and effectively prioritize and execute tasks in a high-pressure environment.
• Demonstrates a solid understanding of business finance to support strategic decision-making and solution alignment.
• The ability to embrace corporate values, understand the company vision, and exemplify CCI behaviors.

Shift is flexible, Monday-Friday between the hours of 8:00 am to 5:00 pm CST but must be able to work outside normal business hours when required.

Additional Information

• 25-40% travel nationwide is required.
• Must have a valid driver's license with an acceptable driving record.

Compensation: base salary range 120k-140k plus bonuses.

Benefits: healthcare, retirement, paid leave (e.g., sick leave, PTO, company holidays), life insurance, AD&D, short-term disability, FSA, education reimbursement, wellness reimbursement, and employee assistance program (EAP).

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