Membership Sales Manager
- Bonus based on performance
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Driving membership sales through high-volume outbound phone calls on inbound leads
- Provides excellent leadership and management to create a positive, successful environment for staff and clients.
- Properly manages and exceeds all KidStrong sales and operational budgets.
- Responsible for overseeing the sales process and systems.
- Works closely with the KidStrong Director to ensure that the staff and Center are looked after.
- Builds and maintains KidStrong class size through scheduling optimization.
- Models all Center activities through self-involvement (leading by example).
- Trains and mentors subordinates for ongoing success and future growth.
- Communicate with staff for all trials and anything they need to know about the members.
- Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests
- Enforces KidStrong corporate policies, business practices, systems and processes.
- Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
- Provides and maintains the highest level of customer service.
- Provides effective decision-making regarding customer service issues.
- Prior experience in outbound phone sales is strongly preferred (200+ calls/week is a typical outbound phone sales effort)
- Strong sales mentality and comfortability with outbound sales efforts
- Associate or bachelor's degree in business, education, or a related field.
- Must have the ability to work a flexible schedule, including at least 3 evenings per week (the last class ends at 7 pm) and weekends (at least 1 weekend morning).
- Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
- Understanding of all performance metrics (KPIs), revenue, etc.
- Excellent verbal and written communication skills.
- Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
- Strong work ethic, integrity, and professional demeanor.
- Practical work experience using Microsoft Office products as well as G-Suite
- Fitness, retail, and/or hospitality industry experience preferred.
- Required to work at least three (3) weekday nights and at least one (1) weekend day
- Outbound phone sales experience: 2+ years
- Experience managing a CRM
- Customer Service: 2 years
- Required Shifts: Morning, Mid-Day, Evening, and Weekend
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
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