Part Time Call Center Appointment Setter (Inbound & Outbound Calls)

Exterior Source| Bath Source
Part-Time: 20-25 hours/week
Pay: $14-$15/hour
Location: In-Person (Chesapeake, VA)
Schedule: Flexible work Schedule

Join the elite team at Exterior Source | Bath Source, a trusted name in home improvement and a proud part of our community for over 30 years. We’ve built our reputation on quality, integrity, and results—and our customers know they can count on us. As we continue to grow, we’re looking for driven, dependable people who enjoy helping others, staying organized, and hitting clear goals. If you thrive in a fast-paced environment and like talking with homeowners, we’d love to hear from you.
If you bring a strong sense of discipline, reliability, and leadership from past experiences, you’ll fit right in—those strengths translate extremely well in this role.

What You’ll Do:
• Make outbound calls and handle inbound inquiries from homeowners interested in our home improvement services.
• Use a proven script and process to schedule in-home consultations with our Project Specialists.
• Accurately enter notes, outcomes, and appointments into our scheduling/CRM system.
• Consistently meet performance goals tied to call volume, contact rate, and appointment setting.
• Provide excellent customer service with confidence, professionalism, and enthusiasm.
• Participate in regular coaching and training to sharpen your skills and improve results.

What We’re Looking For:
• Friendly, coachable self-starters who are motivated by personal and team success.
• Strong communication skills (verbal and written) and a professional phone presence.
• Comfortable using a computer, email, and basic tools such as Microsoft Office (or similar).
• Ability to learn and consistently use CRM/appointment scheduling software (training provided).
• A positive, can-do attitude and team-oriented mindset.
• Call center, scheduling, hospitality, or inside sales experience is a plus—but not required.
• High school diploma or equivalent required.

Physical Requirements:
• Ability to remain seated and work on a computer/phone for extended periods (up to 8 hours).
• Frequent hand and finger use for typing and phone handling.
• Ability to clearly hear and communicate via headset.
• Occasionally lift/move up to 10 lbs (files, office equipment, etc.).
• Ability to maintain focus and attention to detail during high call volumes.

Compensation & Benefits:
• Paid weekly
• On-the-job training
• Health benefits
• Paid time off
• Paid holidays
• Flexible work schedule
Ready to launch your next career move with a winning team? Apply today!