HVAC Operations Manager
The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers. What Makes Nextech Different?
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
- Responsible for full financial for operations
- Review company reports such as PMs, CINB, SLA and P&L and share with team
- Take calls for customer escalation issues & being able to provide a solution
- Ensure company goals are met monthly/quarterly/yearly
- Manage all Service-Level Agreements (SLA) with current/new clients
- Recruit, hire, and develop service operations team
- Develop training plan for service support team
- Delivery of goals and metrics for assigned group
- Evaluate and perform annual reviews
- Identify and communicate where improvements can be utilized
- Quality assurance on all work performed at customer facilities
- Cover in absence of the next level managers
- Create, communicate, and send weekly activity schedule to VP of Operations
- 7+ years of Management experience for an HVAC contracting business or building-related services company
- Have an HVAC/R Technical Background
- Understanding of the principles of quality management with respect to effective communication
- Experience with management and conflict resolution
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Excellent interpersonal and communication skills, both written and oral
- Advanced Microsoft Office and computer literacy
Recommended Jobs
Packaging Operator
OCCUPATIONAL SUMMARY: Perform a variety of duties including the packaging of products in a quality manner that meet or exceed the line rates on assigned production equipment.Comply with all domest…
Multi-Unit Med Spa Manager
Job Description Job Description Description: Job Description Department: Spa Operations Position Title: Multi-Unit Med Spa Manager Reports to: Owner/Franchisee Coordinate Positions: …
International Tax Manager - Richmond, VA (Work from home possible)
Our client is a 150 staff CPA firm in the city of Richmond, VA. They have a heavy focus on working with high net worth individuals and their privately held companies and pride themselves on offering …
Get Home Weekly-CDL A Driver 5-29 AF
Job Description Job Description GET HOME WEEKLY - CDL A DRIVER Will Train New CDL A Drivers! Position Information: Home Weekly No Touch Freight, Drop & Hook Pay Information: ~ Ave…
Customer Experience Associate
Job Posting for Customer Experience Associate NoeCee Global Inc. Job Description NoeCee Global Inc. is thrilled to announce an opening for a Customer Experience Associate position. This full-t…
Onsite Manager - Receptionist & Concierge Team
The Greet Hub Concierge Manager is a pivotal role that combines exceptional customer service, leadership, and operational excellence for a leading Hospitality client. As the Onsite Manager, you w…
Vice President, Federal Marketing and Communications
Vice President, Federal Marketing and Communications Position Description CGI is seeking a future thinking, AI enabled Vice President of Federal Marketing & Communications (M&C) to lead the stra…
Server
Job Description Job Description Benefits: Fun environment and team culture Career growth opportunities Meal perks Paid training Flexible part-time or full-time schedule Safety a…
Copywriter (Development)
Job Description Job Description Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to …