Job Title: MSR Fraud Specialist - Contact CenterJob Description
Join a dynamic, 24/7 high-volume contact center operation where you will respond to inquiries and requests from members and individuals. Your role will involve providing information about products and services, performing transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts, and advising members on products that suit their needs. Demonstrate your knowledge, active listening, and adaptability to ensure an optimal member experience.
Responsibilities
+ Respond to inquiries and requests from members in a high-volume contact center.
+ Provide detailed information regarding products and services.
+ Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts.
+ Advise members on additional products and services tailored to their needs.
+ Ensure compliance with policies and procedures while maintaining exceptional customer service.
Essential Skills
+ Excellent customer service skills.
+ Proficiency in data entry.
+ Experience handling inbound and outbound calls.
+ Adaptability to a structured and high-volume call center environment.
+ Strong active listening and engagement methods.
Additional Skills & Qualifications
+ Experience in call center, administrative, or professional environments.
+ Background in banking, mortgage, or high-volume retail settings.
Why Work Here?
Be part of the largest credit union in the world, serving the financial needs of military personnel and their families worldwide. With over 343 branches, you will have the opportunity to grow and make a meaningful impact. Enjoy a role that values work-life balance and offers flexibility in your work schedule.
Work Environment
These are remote opportunities requiring candidates to live within 60 miles of Winchester and Tidewater. The contact center operates 24/7/365 to support members globally. Enjoy a flexible schedule with shifts that vary within a one-hour window, ensuring minimal impact on your personal and family life. Be prepared for back-to-back inbound calls and scheduled breaks to maintain a high level of service.
Job Type & Location
This is a Contract to Hire position based out of Winchester, VA.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Nov 21, 2025.
h4> About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.