Director Of Inside Sales

Job Description

Job Description

The Director of Inside Sales is a highly accountable, results-driven leader responsible for producing consistent, high-converting appointment opportunities that fuel the growth of both EmpowerHome Teams and EmpowerHome Mortgage . This individual leads with a servant heart, yet prioritizes measurable outcomes, performance accountability, and disciplined system execution.

Reporting directly to the Chief Growth Officer , this in-person role plays a mission-critical part in ensuring the Inside Sales Department consistently delivers the lead-to-appointment volume necessary to serve more families and empower agents and loan officers to perform at their highest level.

The right candidate brings proven sales and leadership experience , thrives in a fast-paced call center environment, and aligns deeply with EmpowerHome’s growth-minded, results-first leadership culture . They are competitive , high-energy , accountable , and motivated by performance metrics. Success in this role requires someone who naturally keeps score, demands excellence, and brings proactive intensity—even during evenings or weekends when leadership presence matters most.

$100,000 - $150,000 yearly

Lead With Urgency and Impact

• Establish and reinforce a high-performance culture across the Inside Sales Department through hands-on, daily leadership. Own and lead morning RevUps , track lead-to-appointment metrics from the previous day, and deliver real-time coaching throughout the day. Be present and available to observe, challenge, and elevate performance in the moment.

Own Conversion Outcomes

• Fully owning ISA performance in progressing leads to appointments, and ensuring a high percentage of those appointments actually happen . Utilize deep working knowledge of the EmpowerHome System and THE Script to coach ISAs in objection handling, urgency setting, and emotional connection. Analyze conversion gaps and lead sentiment to implement interventions that move the needle on key outcomes.

Coach Relentlessly

• Coach in real-time by listening to live calls , engaging ISAs during active dialing blocks, and providing targeted, behavior-specific feedback that leads to better tonality, messaging, and objection handling. Onboard new ISAs with a structured success plan, and create ongoing coaching cadences tailored to individual performance tiers.

Pipeline Accountability

• Drive a “No Lead Left Behind” culture by ensuring ISAs maintain timely, consistent outreach and always schedule next steps . Enforce standards for lead-to-appointment follow-up and apply rigorous attention to appointments set vs. appointments that happen . Use Salesforce reporting to spot pipeline stalls, inactivity, or low show rates, and coach accordingly.

Performance Management & Accountability

• Lead with a performance-first mindset using EmpowerHome’s Weekly Results Review (WRR) methodology. Every week, ensure ISAs are reviewing their actual results from the previous week —including leads worked, appointments booked, show rates, contact rate, and talk time—using CRM dashboards and personal performance reports. Enforce accountability through transparent performance dashboards and structured interventions using the EmpowerHome Growth Commitment Plan when needed.

Strategic Development & Innovation

• Work cross-functionally with Sales Leadership and Growth Ops to enhance ISA systems, scripting, and tools. Build and refine call playbooks , objection libraries , coaching templates , and KPI dashboards . Stay on the leading edge of real estate trends, lead nurturing best practices, and conversion innovation to differentiate EmpowerHome’s client experience.

Requirements & Competencies

• This is a full-time, in-person leadership role (remote work not considered)
• Prior leadership experience required, with a track record of leading 10+ team members
• Proven success in sales environments and call center settings (call center leadership preferred, but not required)
• Strong cultural alignment with the EmpowerHome Executive Team —growth-minded, results-oriented, direct, and care-driven
• Obsession with metrics and accountability—must love keeping score
• Clear pattern of being results-oriented and willing to do whatever it takes to win
• Excellent at multitasking , maintaining focus and intensity in high-volume, fast-moving environments
• Capable of leading with both tough love and genuine support , creating performance and loyalty simultaneously
• Strong presence—able to coach, inspect, and intervene in the moment during live dialing blocks
• Flexible schedule with willingness to lead and inspect during off-hours (e.g., evenings, weekends) to model consistency and drive accountability
• Skilled in CRM systems, ideally Salesforce , with high comfort in data-driven decision making
• Willingness to represent EmpowerHome at industry events , including KW conferences and regional events

Ranked by RealTrends 2024 as the #8 Team in the Nation by sales volume, #9 in the U.S. for number of families served, and proudly the #1 female-led real estate team in the country , EmpowerHome is where high achievers thrive.

Founded by dynamic mother-daughter duo Debbie and Sarah Reynolds, our mission is simple yet powerful: Serve. Grow. Give Back. We've helped over 10,000 families buy or sell their homes—and that number is growing every day.

We don’t just say we support our agents—we prove it . From guaranteed leads to unmatched coaching, inside sales support, and proven systems, we take the guesswork out of your growth.

Plus, we believe in purpose beyond profit. A portion of every transaction goes toward supporting local causes in each market we serve.

This isn’t just another real estate opportunity. It’s a career with impact, purpose, and massive potential .

If you're ready to stop chasing leads and start closing deals, apply now and take the first step toward something extraordinary.