Digital Adoption Training Analyst

Job Title: Instructional Designer/Training Analyst
Location: Reston, VA (hybrid – 4 days onsite for local candidates)
Type: Direct Hire
Clearance: Must be able to obtain and maintain a Public Trust MBI clearance
Compensation: $110,000 - $140,000 depending on experience
Work Authorization: US Citizen
Start Date: January 5, 2026

Job Responsibilities:
• Design and document training materials and deliver instructor-led training
• Create, analyze, coordinate, and document complex IT products and processes and provide recommendations that enhance and reinforce system adoption.
• Provide process and/or IT product subject matter expertise, conduct research, gather requirements, and conduct analysis and related to IT processes, projects and/or services.
• Create/update reports and propose actions and/or plans to leadership to assist in decision-making and drive the work to conclusion.
• Display a technical aptitude and the ability to coordinate, design, and manage IT processes and work.

Skills Required:
• Bachelor’s degree in Business Administration or a related field with 4 years of experience in federal or commercial industry
• 2+ years of experience with lean-agile squads and collaborating with cross-functional teams to deliver high-quality solutions
• Experience using ADDIE methodology to create and deliver IT training
• Experience with SAP Concur, WalkMe, and/or Federal Travel Regulations
• Experience with working with clients internal stakeholders and business partners
• Experience leading client interactions workshops etc. either virtual or in-person
• Experience in creating or modifying existing documentation to support the subject
Need excellent MS Excel and MS Word skills
Must have excellent oral and written communication skills.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-M2
#LI-RF1
#DI-RF1

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.