Deskside Support Technician | 9:00 AM to 5:30 PM
- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Primarily provides Tier 1 level support; may provide Tier 2 level support as needed.
- Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
- Maintains and updates work order tickets in client’s ITSM tool.
- Coordinates across multiple departments/vendors to provide support.
- Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with the customer when responding to technical questions or requests for information.
- Maintains regular attendance.
- Other duties as assigned by management.
- Must have a high school diploma or equivalent; College degree in a related field is preferred.
- 1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience.
- Experience with various versions of Microsoft operating systems.
- Experience with various versions of Microsoft Office Suites.
- Some experience with AD and imaging software.
- Knowledge of industry quality standards.
- Client-required certifications, if needed.
- Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions.
- Strong verbal and written communication skills.
- Ability to explain product material to a variety of audiences.
- Ability to work independently and as a member of a team.
- Effective interpersonal skills.
- Attention to detail, excellent organizational skills, and must possess solid customer service skills.
- Maintain a professional dress code and general appearance.
- Must be able to lift and carry at least 75 lbs.
- Must be able to stand for long periods of time.
- Must be able to walk for long distances.
- Must be able to sit at a computer for long periods of time.
- Must be able to work in a fast-paced environment.
- Manual dexterity to use keyboard to input information.
- Computer
- Phone
- Company vehicle, if provided.
- Must pass background check.
- Must pass pre-employment drug test.
- Must maintain required certification levels.
- Must maintain valid driver’s license.
- Must have reliable vehicle and maintain proper insurance while employed.
- Must maintain required security clearance, as needed.
Recommended Jobs
Diesel Truck Mechanic - VA State Inspector
Job Title: Diesel Truck Mechanic with VA State Inspection License Overview: We are seeking a skilled and experienced Diesel Truck Mechanic with a valid Virginia State Inspection License to join…
Senior Logistician
Senior Logistician - Position Description Join a team that’s shaping the future of Navy support. ICI Services —a 100% employee-owned company proudly celebrating 26 years of excellence —is seeking…
Fire Protection Engineer - Remote
Main Sail LLC is seeking a Fire Protection Engineer who is a registered Professional Engineer PE: Requires a minimum of 5 years of direct Fire Protection Engineering Experience. Candidate must …
Early Childhood Educational Sports Coach
Hey Coach! - Are you enthusiastic and energetic? Do you love working with children? Soccer Stars is looking for great people in Greater Loudoun to join our unique team in the wonderful world of coa…
Security/Customer Service Personnel
About The Park at 14th The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We prioritize creating a safe and secure env…
Ground Systems Engineer
Title: Ground Systems Engineer Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in th…
Director, Quality Engineering
AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, inno…
Manufacturing Engineer
Job Description At LEGO Manufacturing Virginia, we are building more than products — we are building capabilities, improving processes, and shaping the future of our operations. We are looking for…
Custodian - Thompson Facilities Services
Overview: The Custodial Supervisor is responsible for overseeing and supervising the custodial operations within the organization. This role involves leading a team of custodial staff, ensuring tha…
MGR I MANUFACTURING ENGINEERING
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Manufa…