Delinquency Control Counselor

As a Delinquency Control Counselor, you will be responsible for managing and collecting on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency. You will ensure compliance with all government and internal regulations while providing financial counseling to members and mitigating potential losses.

• Manage and collect on delinquent Consumer Loan and Credit Card accounts within the first 30 days of delinquency.
• Provide financial counseling to members to mitigate loss.
• Navigate multiple systems to effectively manage accounts.
• Make 80-120+ outbound and inbound calls per day in a call center environment.
• Evaluate member needs and provide empathetic solutions.
• Demonstrate excellent communication skills to resolve member issues.

• Experience in collections, sales, retail, or administrative roles.
• Customer service experience is essential.
• Proficiency in using Excel, Word, and Outlook.
• Ability to think critically and solve problems.
• Strong communication and people skills.

• Bachelor's or Associate's degree with Retail or Sales experience preferred.
• High School Diploma with collections or call center experience accepted.
• Experience in high-end retail or fast food establishments like Chick-fil-A, Starbucks, Target, or Best Buy is advantageous.
• Resourceful and able to think outside the box.

Join a top Fortune 100 company that offers great benefits and a stable work environment. Our Client has a history of never having layoffs, providing reassurance and job security. Experience a team-oriented culture with opportunities for personal and professional growth.

The role offers a hybrid work environment with the first 4 weeks of training scheduled from 7am-3:30pm CST/8am-4:30pm EST, Monday to Friday. Initially, you will work on-site for the first three days, transitioning to a hybrid schedule with one on-site day per week. Post-training, the schedule requires availability from Monday to Saturday, with shifts between 7am-8pm CST/8am-9pm EST. Saturdays are a fixed schedule from 8am-4:30pm. You will receive equipment for home use, including two monitors, a keyboard, mouse, and headset. Work in an open cubical environment with a team-focused atmosphere and high call volume.

This is a Contract to Hire position based out of Winchester, VA.

The pay range for this position is $18.95 - $18.95/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Winchester,VA.

This position is anticipated to close on Jan 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.