Receptionist

PRIMARY DUTY

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. .

ESSENTIAL JOB FUNCTIONS  include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages
• Greets visitors entering establishment and directs or escorts them to specific destinations
• Collects, sorts, distributes and prepares mail, messages and courier deliveries
• Performs word processing duties as assigned
• Reports any issues or problems that may arise to the Administrator
• Complies with state, federal, and all other applicable health care and safety standards
• Assists families and other visitors as needed
• Attends in-services and other required meetings
• Performs other duties and tasks as assigned

SUPERVISORY REQUIREMENTS of this position are generally as follows:

• This position does not require supervisory responsibility

EDUCATION and EXPERIENCE  an equivalent combination of education, training and experience will be considered.

• High School diploma or equivalent preferred; a minimum of one (1) year of customer service experience; or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS and ABILITIES  which may be representative but not all inclusive of those commonly associated with this position.

• Language Ability - Ability to read and interpret documents. Ability to write simple reports and correspondence
  • Written Communication - Writes clearly and informatively; able to read and interpret written information
  • Verbal Communication - Talks to others to convey information effectively
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Customer and Personal Service - Knowledge of principles for providing customer and personal services. This includes meeting quality standards for services and evaluation of customer satisfaction
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Organizational Support - Follows policies and procedures; completes tasks correctly and on time
• Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
• Dependability - Completes tasks on time or notifies appropriate person with an alternate plan
• Professionalism - Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions

COMPUTER SKILLS/EQUIPMENT USED TO PERFORM THE JOB  which may be representative but not all inclusive of those commonly associated with this position.

• Desktop/Notebook computers
• MS Office (Word, Excel, PowerPoint, etc.)
• Multi-line telephone systems

WORK ENVIRONMENT  environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• The employee may be exposed to bodily fluids and odors, dust or fumes
• The noise level in the work environment is usually moderate

PHYSICAL ABILITIES commonly associated with the performance of the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to talk, hear and sit
• he employee is occasionally required to stand, walk, stoop, kneel or crouch, use hands to handle or feel objects, reach with hands and arms, taste or smell
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color discrimination, peripheral vision, depth perception, and the ability to adjust focus