Guest Experience Team Lead - VA

Job Description

Job Description

Original X Productions are the operators of worldwide location-based entertainment experiences including The FRIENDS™ Experience, and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

Job Summary:
OGX is seeking Guest Experience Team Leads to assist with overseeing the Hershey Super Sweet Adventure Guest Experience Team and preserving the cleanliness of the space. The ideal candidate thrives in a fast-paced environment and has performing arts experience. This part-time position may be scheduled for up to five (5) days OR 28 hours per week. This part time position pays $20.00 per hour.

Responsibilities:

• Drive the daily operation of the Hershey Super Sweet Adventure by assigning staff rotations, ensuring proper breaks are given, and staff are looked after each day
• Ensure the highest level of Guest Experience is delivered by our staff members
• Assist Guests with resolving issues and complaints throughout the operating day
• Train Sweet Seekers in the proper character and improvisation needed to be successful
• Ensure theming inside and outside the attraction is maintained with themed language, spiels, and improvisational moments
• Direct Guests with scripted language throughout the experience to sustain immersive experience
• Help keep the location clean and welcoming to Guests
• Answer questions about the experience
• Jump in to support exhibit operations and perform duties as needed to ensure best experience to Guests
• Additional duties as assigned

Requirements:

• Must be able to remain in a stationary standing position more than 65% of the time
• Must be able to memorize some scripted material to deliver to guests for consistency of experience
• Must be able to move about inside the exhibit space
• Must be able to commit to a minimum of three shifts, one of which must be on a weekend day
• Occasionally lifts and moves items / equipment weighing up to 50 pounds
• Able to work a variable schedule including nights, weekends, and holidays

Your strengths include:

• Exceptional communication skills
• Organized and detail oriented
• Ability to multitask
• Reliable proactive team player

Your experience:

• High school diploma (or its equivalent), some college is preferred (current students welcome to apply)
• Experience with entertainment elements, such as public speaking, acting/theater, or other entertainment spheres
• 6 months in a leadership role

Benefits:

• Flexible Schedule
• Paid Sick and Safe Leave

Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply

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