Intern-LAN Administrator - Norfolk VA
- This position requires the ability to provide expert and creative solutions to user problems to ensure customer satisfaction and productivity
- Research, resolve, and respond to complex questions received via telephone calls, customer generated tickets or emails, and provide support on electronic services, in accordance with current standards
- The position provides support for software as described in triage documentation and has proficient knowledge of Windows10, and Office 365
- The position requires close coordination with all IT infrastructure and support teams
- Must have strong computer knowledge and skills with demonstrated ability to learn and utilize IT software programs
- Must have strong customer service and problem solving skills; coursework or experience in PC hardware functionality, desktop imaging , network monitoring tools, Microsoft Office project support preferred
- Proficient knowledge of Windows10, Windows 11, and Office 365
- Must be able to lift 50 lbs
- Must have good verbal and written communication skills; be able to work independently and as a team
- Must be currently pursuing a 4-year Bachelor's degree from an accredited college or university in Information Systems, Information Technology, Computer Science, or Computer Engineering (ABET Accredited).
- Students must have a minimum GPA of 2.5.
- Students should have an anticipated graduation date of 2027 or later.
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