VA School Certifying Official

Job Description

To serve as one of ODU’s School Certifying Officials by reviewing claims for Veterans Affairs Educational Benefits. We serve all military affiliated students here at ODU using one of the many VA educational benefits available. We do this by submitting certifications/verifications through the Enrollment Manager portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email.

Knowledge, skills and abilities

• Working knowledge of Veterans Affairs Education Benefits.
• Effective verbal and written communication skills.
• Demonstrated ability to interpret and explain policy.
• Demonstrated ability to prioritize work, work independently, investigate potential discrepancies, and diplomatically communicate to the military affiliated student.
• Demonstrated ability to use Excel and perform mathematical calculations.
• Considerable knowledge of customer service techniques.

Special licenses, registration or certification

NONE

Education or training

NONE

Level and type of experience

• Basic experience in being attentive to detail, to include auditing records, performing basic mathematical calculations, and problem solving.
• Basic experience interpreting, explaining, and applying policy.
• Basic experience prioritizing work from multiple sources using time management skills and making decisions independently.
• Basic experience with Microsoft Excel, Banner, Veterans Administration Enrollment Manager System, Tungsten, and other systems.
• Considerable experience in providing customer service.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Some experience with Banner or similar student information or records system.
• Some experience querying data.
• Some experience documenting processes and training others.
• Some experience working with military-affiliated persons.
• Possess Department of Veteran’s Affairs School Certifying Official Training or complete training with 60 days of hire.
• Considerable experience in providing customer service to veterans and military-affiliated persons.

Conditions of Employment

This is a hybrid position, requiring a traditional 40-hour work week. Computer equipment will be supplied for remote work; high-speed internet is the responsibility of the employee. Existing payroll limitations and budgetary constraints may limit the eligibility of a candidate based on their residency.

• The equipment provided to staff with approved telework agreements enables them to deliver vital services to University faculty, staff, and students from remote locations.
• Many of our operations can and should continue as usual, even when the main physical campus is closed.
• Therefore, all division employees with an approved telework agreement are generally expected to work during official University closures.
• This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.