Customer Service Team Player

Job Description

Job Description

Description:

Job Title: Customer Experience / Team Player

Job purpose:

Hang 10 is a fast-growing company and is taking the car wash industry by storm, through a passion to provide the most fun and affordable unlimited car wash experience for every member of our community. Our passion for hiring the best talent and treating them like family truly sets us apart.

We are looking for a Servant Leader to come join our growing SHAKA Team! At Hang 10 you will work in a fun, fast-paced environment. We live to serve our Team Members with the training and resources they will need to be successful, and in turn to serve our valued customers to provide an industry leading experience and unparalleled value.

Knowledge, Skills & Experience

Expectation:

• Welcome guests using the Hang 10 standards of customer excellence.
• Drives sales of monthly Shaka Club memberships by making every customer aware of program
• Maintain proper positioning in loading zone, always aware, and in position.
• Guiding vehicles onto the conveyor using proper hand signals to make sure vehicles are safely loaded.
• Engage customers in vacuum area.
• Gather, wash towels from customer vacuum area, and deliver to front desk.
• Smiling and engaging with guests throughout the customer journey.
• Work to solve any guest or operational issues that may arise.
• Drive value proposition to guests and encourage use of all value-add items for their benefit - free vacs, air tool, mat wash, towels, vacuums, window cleaner etc.
• Use Shaka Sign at pay stations, tunnel and vacuum areas to thank exiting guests.
• Perform preventive maintenance and cleaning of car wash equipment as needed.
• Consistently uphold company policies.
• Complete all operational checklists as required

Experience

• Entry-level

Knowledge, skills & abilities

• Excellent people skills
• Team Player
• High Vibes
• Self-Starter
• Strong Work Ethic
• Sense of urgency
• Flexible Schedule
• Excellent verbal skill

Attitude & disposition

• Positive Attitude
• Customer Focus
• Respect
• Responsiveness
• Professionalism
• Patience

Other

• Effective radio communication

Working Environment

• Ability to work outdoors in all weather conditions and seasons.
• Be on your feet for extended periods of time.
• Ability to work in a limited space, i.e. was tunnel

Physical Requirements

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work requires strenuous physical exertion for extended periods including walking, climbing, throwing, lifting, pulling, and frequently carrying objects possibly weighing up to 50(lbs) or more. While performing the duties of this position, it is regularly required to use to finger/s, handle, feel or operate objects, tools, or controls, and reach with hands and arms, stop, stand, walk, talk, or hear. It is frequently required to sit, climb, balance, kneel, and occasionally required to crawl.