Part-Time Brand Ambassador
- Welcome guests, resolve general inquiries, and schedule test drives
- Quality lead capture in CRM (Salesforce) inputs for customer interactions and outreach
- Customer Assessment: Ask questions to understand budget, preferences, timeline
- Listen to customer needs to recommend suitable vehicles and collects required customer information
- Refer high-potential leads to Sales Specialists
- Ensure all guests are directed to the most appropriate point of contact
- Develop deep knowledge of Lucid brand, vehicles, and services
- Stimulate customer consideration, explaining features, specifications, pricing of all models
- Provide backend (i.e., non-customer-facing) operational support to ensure completion of order paperwork and clarity on order/vehicle status
- Facilities Management: Ensure food and beverage replenishment from existing inventory and reporting of maintenance requests
- Support Studio Manager in execution of Retail Ops. playbook (i.e. opening / closing checklist)
- Ensure test drive and showcase vehicle readiness (cleaning, charging)
- Assist with daily operations as needed
- Exceptional people skills, communication is key!
- Ability to deliver an outstanding customer journey for guests entering the Studio
- Experience in customer facing industry (food service, retail, hospitality etc)
- Patience and professionalism
- Comfortable operating in ambiguous retail environment
- Passion for EV industry and building the Lucid brand
- Flexible availability including extended holiday mall hours, holidays and weekends
- 18 years old minimum
- High School diploma/GED required
- Prior experience with CRM tool such as Salesforce highly preferred
- Authorized to work in the USA (visas sponsorship not available)
- Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
- Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers
- Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
- Ability to obtain appropriate state DMV licensing, where applicable
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