Account Manager

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA, and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.

Job Summary:
We are seeking a skilled and motivated Account Manager to join our dynamic team. The Account Manager will be responsible for building and maintaining strong relationships with our clients, serving as the primary point of contact to ensure client satisfaction. The ideal candidate will have excellent communication and negotiation skills, a strong customer focus, is detail-oriented, CRM experience, and holds a proven track record in Account Management. This role is based in person at Global Guardian headquarters in McLean, VA.

If you are a results-oriented professional with a passion for client success and an interest in security, we would love to hear from you. We are looking for someone who thrives in a fast-paced, collaborative environment. Please submit your resume and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position.

Responsibilities: 

• Develop and maintain long-term relationships with a portfolio of assigned clients. 

• Serve as the primary point of contact for client inquiries, requests, and concerns. 

• Understand clients' business objectives and provide strategic guidance and support to achieve their goals. 

• Proactively identify upsell and cross-sell opportunities to maximize client revenue and profitability. 

• Collaborate with internal teams, such as Sales, Marketing, and Operations, to ensure smooth client onboarding, implementation, and ongoing support. 

• Conduct regular business reviews with clients to assess their satisfaction, identify areas for improvement, and present new products or service offerings. 

• Distribute Marketing Campaigns and relevant resources to clients. 

• Support organization by maintaining the Customer Relationship Management (CRM) – ensuring all opportunities are correctly categorized and all existing data is accurate and complete. 

• Monitor and analyze client performance metrics, providing insights and recommendations to optimize their results and ensure customers remain within allotted purchased product amounts. 

• Prepare and deliver accurate reports and forecasts to management and clients. 

• Stay up to date with industry trends and market conditions, sharing relevant insights with clients to enhance their business strategies. 

Qualifications: 

• Bachelor’s degree in International Relations, National Security, Business Administration, or a related field, or military experience. 

• 2+ years Account Management experience, preferably in a B2B environment. 

• Hyperresponsive to both internal and external requests. 

• Effectively present and educate clients on the benefits of the Duty of Care Membership program. 

• Excellent communication, interpersonal, and relationship-building skills. 

• Strong customer focus and ability to understand clients' needs and expectations. 

• Proactive and self-motivated with the ability to work independently and as part of a team. 

• Exceptional negotiation and problem-solving skills. 

• Proficient in using CRM software (Salesforce, Hubspot, etc.) and other relevant tools. 

• Familiarity with the security industry's best practices and market trends. 

• Ability to multitask and prioritize effectively in a fast-paced environment. 

• Willingness to travel occasionally to meet with clients as needed. 

Position Type and Schedule:

• Regular Full-Time (RFT) Exempt

• Forty-hour workweek. In person position in McLean, VA

• Salary Range: $65,000 - $75,000 annually

• May require domestic travel

Work Environment and Physical Demands:
Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include:

• Frequent sitting and standing for periods.

• On occasion, perform stressful and physical activity when needed.

• Ability to lift 10 – 20 pounds when required.

Equal Opportunity Employer Statement:

Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact [email protected] .