Owner's Association Accounts Receivable/Customer Service

Massanutten Current Openings
Annandale, VA


Massanutten Resort

Job Summary

This position requires excellent customer service skills as well as basic office and computer skills. Previous Accounts Receivable experiences preferred. Must be able to work independently, multi-task, and prioritize in a busy work environment. Duties include but are not limited to maintaining accurate Owners Association records, billing, and assisting customers.

Excellent verbal and written communication skills

Exceptional Customer Service skills

Proficient in Microsoft Office Suite

Ability to work independently and in a fast-paced environment

Excellent organizational skills

High degree of accuracy and attention to detail

Preferred

Accounts Receivable Experience

Typical Schedule

Days:

Monday – Friday, one Saturday every 5 weeks from 9am-1pm, additional days as needed

Hours:

9 am – 5:30 pm, additional hours as needed

Core Responsibilities


  • Assist customers by phone, email, chat, or written communication regarding their account(s)


  • Manage all Accounts Receivable aspects for the assigned association including invoicing, processing and posting payments, writing off charges, making appropriate journal entries, assessing and resolving any discrepancies, preparing daily and month end reports, balancing the associations credit card payments daily & monthly with Dollars on the Net and collaborating with collections or the third-party collection firm for delinquent accounts

  • Maintain and update owner records

  • Retain records via document imaging

  • Other duties as assigned by management

For more information, contact Mary Turner at 540-417-2235.

Posted 2026-03-07

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