VTC & Mobile Device Support Specialist
- Provide technical services supporting maintenance, modernization, and day-to-day functionality of staff VTC systems
- Ensure VTC systems are fully operational each day and communicate outages or scheduled maintenance to command leadership
- Schedule and manage VTC resources; initiate and support video conferences
- Provide configuration, troubleshooting, and end user support for government mobile devices, including iOS, Android, and DoD-approved platforms
- Maintain accurate inventory records and support logs for VTC and mobile device equipment
- Assist end users across ashore Navy commands with VTC and mobile device needs
- 5+ years of experience with VTC systems (Cisco, Polycom, ZoomGov, etc.) including setup, configuration, and troubleshooting
- 5+ years supporting iOS, Android, and secure DoD mobile platforms (e.g., Samsung Knox, Apple DEP)
- Experience managing inventory and documentation for VTC and mobile device equipment
- Knowledge of DoD cybersecurity protocols for mobile endpoints and secure communications
- Strong communication skills and ability to interface with senior leaders and technical teams
- U.S. Citizenship required
- Associate’s or higher in IT, Electronics, Telecommunications, or a related field
- CompTIA A+ and/or Network+
- AVIXA CTS certification
- ITIL Foundation
- Familiarity with military rank and organizational structures
- Knowledge of military terminology
- High School diploma or GED
- CompTIA Security+ (DoD 8570 compliant)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Ability to obtain and maintain a Secret security clearance
- Medical Insurance
- TriCare Supplemental
- Dental Insurance
- Vision Insurance
- Life & Accidental Death & Dismemberment (AD&D) Coverage
- 401(k) Plan with Company Matching Contributions
- Paid Time Off (PTO)
- 11 Paid Holidays
- Education Reimbursement Program
- Computing Device Reimbursement Program
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