ServiceNow Subject Matter Expert

Our client, an established IT Services company, are hiring a Senior ServiceNow Configuration Manager to join the team in Virginia on a contract basis. The successful candidate will play a key role in the Operations, Sustainment, Maintenance, Repair and Defense of projects within the DoD industry.

Responsibilities

• As the ServiceNow Subject Matter Expert, you will everage extensive expertise in Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations Management (TSOM), and Order Management Telecommunications (OMT) modules.

• Support the setup, configuration, and deployment of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.

• Assist in designing, creating, and maintaining ServiceNow Forms, Reports, Views, Workflows, Groups, and Roles.

• Improve and maintain Dashboards and reporting, including managing scheduled reports.

• Architect and integrate ServiceNow with other platforms like Elastic, Netcool, Kafka, etc.

• Collaborate with the ServiceNow development team to ensure solutions align with business requirements.

• Configure ServiceNow features to optimize operational workflows.

• Support business process re-engineering efforts by transitioning ticketing and order management into ServiceNow.

• Analyze unstructured and semi-structured customer data to enhance network performance and customer experience.

• Engage with customers to resolve technical challenges, issues, and conflicts.

Skillset

• Must possess an active DoD Secret Security Clearance at the time of hire

• Ability to obtain a DoD Top Secret clearance

• Security+ certification (or equivalent DoD 8570 IAT II certification) must be acquired within 14 days of employment start date

• Bachelor’s or Master’s degree in Systems Engineering, Computer Science, Information Systems, or similar.

• Over 5 years of hands-on experience in ServiceNow setup, configuration and maintenance.

• At least 2 years of direct experience with ServiceNow Telecommunications modules.

• Understanding of ITIL principles or ITIL certification.

• Proven experience in designing and implementing data-driven operational solutions in a DoD environment.

• Experience with JIRA, Git, and Confluence.

• Experience with ServiceNow applications, including TSM, TNI, TSOM, and OMT modules.

Interested? Apply Now!

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